How Do I Update My Mailing Address on My Capital One Account?

Readers are provided with instructions on four methods of updating their Capital One account mailing address. They are given step-by-step instructions on updating the account online, via phone, via snail mail and at an in-person (branch) location.

We live in an increasingly mobile society, moving from city to city for educational or employment opportunities, or moving closer to family and friends. When you move, you need to make sure you update your accounts with your new mailing address as quickly as possible. If you are a Capital One member, you may be wondering how to update your mailing address. You can update your mailing address by calling Capital One customer service here. You can also update your mailing address by following the steps outlined below.

There are four ways to update your Capital One account mailing address online, via phone, via mail and in person.

Updating Address Online

In order to update your Capital One account mailing address online, follow these steps:

  1. Log into your Capital One account from your computer or smart device.
  2. Click the down arrow beside your profile picture (or the picture icon if you have not uploaded a profile picture).
  3. Select "Profile."
  4. Click on the pencil beside "Manage Address for Capital One Account."
  5. Click on the pencil beside "Mailing Address."
  6. Enter the new mailing address information and click "Save."
  7. If you need to update your residential address as well, follow the steps above, but click the pencil beside "Residential Address" instead.
  8. Click "Done."

Your new mailing and residential addresses are now saved in the Capital One system.

Updating Address Via Phone

If you are not near a computer or don't have internet installed yet, you can call Capital One here and update your address via phone. You will need to provide the following information when you call to confirm your identity:

  1. Name
  2. Three-digit security code
  3. Date of birth
  4. Account number
  5. Card expiration date.

The customer service representative can update your account for you when you call in.

Updating Via Mail

If you are still receiving hard copy statements, you can change your address using the part of the bill you mail back in with your payment by following these steps:

  1. Check on the front of the statement that you have a change of address.
  2. On the back of the statement, enter your new mailing address.
  3. Mail the statement along with your payment to Capital One.
  4. When Capital One receives your statement, your account will be updated with the new address.

In Person

If you live or work near a Capital One bank, you can go to a branch location and update your account in person. You will have to show documentation with your new mailing address, such as a utility bill, and your current photo identification. Once the representative has confirmed your identification, they can update your Capital One account mailing address.

Updating your address as soon as it changes protects your account and ensures you receive timely statements. It reduces the chances of late payments that can be costly and ensure your statement doesn't go to someone without authority to receive it at your old address. For more assistance, contact Capital One customer support here.

Why Did GetHuman Write "How Do I Update My Mailing Address on My Capital One Account?"?

After thousands of Capital One customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Update My Mailing Address on My Capital One Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Capital One if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Capital One Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Capital One in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Update My Mailing Address on My Capital One Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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