If you are a Carfax customer who has recently made a purchase, but you would like to get a refund, this guide may help you.
You're a Carfax customer because the firm offers a risk-free service at a competitive price. However, you have recently purchased a car history report or business program from the company and would like a refund, but you are unsure of how the process works. Luckily, requesting a refund from Carfax is a simple process that can be carried out online.
To find out how you can request and receive a refund from Carfax, read this easy to follow guide.
The first step to take when requesting a refund from Carfax is to visit the company website. Once you have located the Carfax homepage, select the 'Support' hyperlink. You will find the 'Support' hyperlink in the lefthand corner of the homepage, above the main navigation bar.
After selecting 'Support', a drop-down menu should become visible, from this menu click on the 'Contact Us' tab, which is the first option. You should then be transferred to the 'Contact Us' page.
Once you have arrived on the 'Contact Us' page, scroll down until you can see the 'Contact Carfax' heading. Underneath this heading should be an email address. This is the email address you will need to use to contact the Carfax team regarding a refund.
The Carfax team aim to respond to all emails within two days of receipt.
Now that you have the correct Carfax email address, you need to write an email to the company requesting a refund. Within this email, it is requested that you include a brief explanation about why you would like to cancel your order.
The Carfax team will review this request and deem whether or not you are entitled to a refund. You will be notified as to whether or not your refund request has been successful within two days.
If you are successful in obtaining a refund, your credit will be sent to the debit or credit card that you originally used to pay. It may also be important to note that refunds can take a few days to appear in your account.
If you have tried to follow the steps in this guide, but still do not understand how to request a refund from Carfax, you need to contact the customer service team.
You can find the customer service information for Carfax on the company website. To find these contact details, visit the homepage and scroll down to the bottom of the page. In the bottom navigation bar, you should see a 'Contact Us' option. Select the 'Contact Us' hyperlink.
On the 'Contact Us' page, you should be able to see the Carfax contact options.
Alternatively, you can find the customer service contact details for Carfax on the GetHuman website.
Company Name: Carfax
After thousands of CarFax customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get a Refund from Carfax? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting CarFax if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like CarFax in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get a Refund from Carfax? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.