Carbonite: How do I reset my password?

A simple 9 step guide for solving this common Carbonite problem quickly and effectively by GetHuman

Before you get started, be sure you have: Email address on the account, Serial Number, Name on the account, Payout method (If card or bank account, please include the last 4 digits)
1
You can reset your password by first going to this page https://account.carbonite.com/Account/LogOn?ReturnUrl=%2f&undefined
2
Click "Reset Password"
3
Enter your email address
4
If you set up security on your account previously, you will need to select either to receive a phone message, or a text message. Make your selection.
5
They will send you a verification code which you will need to enter on the next screen.
6
If you did not setup security on your account previously, you will be taken to a screen to enter your email address
7
They will send you a link to reset your password, open that email and click the link
8
There are three ways to verify your account. Choose your method and enter the information.
9
Once they verify your accoutn informaiton, you will be taken to a screen where you can enter a new password. Enter the password, then confirm it.
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Author: Adam • June 22nd, 2016

About this Step by Step Guide

After thousands of Carbonite customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: Carbonite: How do I reset my password?; I received a message on June **th, **** that my computer backup is out of date... So we put together this guide to try to help. It has 9 step(s) to it. It takes an average of 7 minutes to get through these steps according to other users, including time spent working through each step and contacting Carbonite. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for Carbonite Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Carbonite that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our How do I reset my password? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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