How Do I Recover My Account Access to

Are you having issue logging into your account. There could be multiple reasons for the issues but with these helpful tips you should be able to recover your account access. is an online prepaid card solution founded in 2002, which offers many convenient ways for one to load money. This includes funds at Western Union and via direct deposit from one's employer or benefits provider. provides Visa and Mastercard with their prepaid card platform and as such, is widely used worldwide. offers its customers various ways to access their accounts, such as online banking, mobile banking access, and individual banking apps. Although it is not a common occurrence, there are various reasons why access to one's account may fail.

Usually, if attempting to swipe one's card or use an ATM facility, a simple wipe of the magnetic strip on the card's back clears any grime or dust hindering the card's reading and the transaction's completion.

In the event of this, advises its customers to review their security settings on their mobile application via a secure internet connection.

Original identity cards will be required for verification of customers. In case of an incomplete transaction, the transaction's receipt details may be required by the customer care representatives. advises its customers to immediately get in contact with its customer service center in-case of any difficulty accessing their funds.

There are a variety of ways to get in touch with the customer service department. These are:

Phone maintains a customer service department with a phone service that handles all its client's inquiries. It strives to offer technical support and know-how by liaising with its in-house tech support team.

Callers are reminded to maintain courteous language and to be respectful to their customer care operator through-out their conversation.

The conversation with the, customer care representative, will be recorded.'s phone number can be retrieved from the website.

Social Media has a robust social media presence to better reach out to its clients. On the Facebook and Twitter platforms, the customer care representatives tackle a variety of issues raised and give out appropriate advice.

Due to the sensitive nature of queries raised by clients, the customer care representative will direct you to communicate via direct message rather than on a general post. highly advices against posting personal account details on their social media pages as they are public accounts.

Email Support

Sending an email allows the client to give an in-depth description of the trouble experienced.

This is, however, a means of communication reserved for not too urgent issues, requiring a lot of attention to them. Despite this, the customer care representatives strive to give appropriate feedback. The email address can be found on the official website.

Help Desk

The customer care department maintains an online help desk through which customers can lodge complaints, seek technical support, or any service that may assist with, including account recovery.

The help desk is fast and efficient with competent customer care officials attending to it.

Live Chat

The webpage has a live chat facility prompt, whereby it's clients can contact the customer care personnel directly and raise the issue of recovering their account, provided they have a secure, reliable internet connection. The live chat feature is a quick and efficient way to get support from live customer care personnel and offer their feedback.


Writing down one's complaints grants you the freedom to express the nature of the grievance faced or leave feedback in great detail.

Though time-consuming, has a postage address whereby its customer care personnel can sort through their department's relevant mail.

This method is, however, not encouraged to raise issues that may need urgent attention.

The mailing address can be retrieved from their official website.

Why Did GetHuman Write "How Do I Recover My Account Access to"?

After thousands of customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Recover My Account Access to to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Recover My Account Access to guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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