How Do I Cancel My Account?

A complete guide on how to quickly cancel your account. is an online platform that helps families and individuals find caregivers to assist in tasks or with managed living. Through, individuals can find services for senior care, special needs care, child care, tutoring, pet care, housekeeping, and more.

Members can choose to have a basic account which has limited features but is free to use. Or, they can enroll in the Premium subscription model which allows users to view profiles, reviews, references, and contact information. If you have an account with that you need to cancel, follow the steps as outlined below.

Cancel Your Account Online

  1. Go to

  2. In the top right corner of the screen, select 'Log In.'

  3. Sign in to your account with your email address and password.

  4. On the home screen, select 'My' in the top right corner.

  5. Select 'Account and Settings.'

  6. Next, scroll down to the 'Membership Information' section and select 'Close Account.'

  7. You will be asked if you want to keep your membership. Skip this by selecting 'No thanks, cancel my membership.'

  8. Next, out of the drop-down list of options, choose the most appropriate reason as to why you're closing your account.

  9. Select 'Continue.'

  10. You will receive an email confirming your account closure.

Email Customer Service

If you're having trouble canceling online, you can email into's customer support team. Note that might not process your request for an account cancellation through email. But, you can send in your troubleshooting issues and they can respond with tips on how to get around your online difficulties. Make sure to provide as many details as possible, including screenshots, so they can help you properly.

Call Customer Service

If you're having difficulties closing your account online, you can call into's customer support line. You will need to provide some personal details to confirm your identity as the account owner. The customer service representative will close your account on your behalf. Make sure to be firm in your decision to leave even if they offer you reasons to stay.

Ask the customer service agent to send you an email confirming the account closure. Keep the agent on the phone until you receive the email and can review its details.

How Do I Cancel My Account?

Why Did GetHuman Write "How Do I Cancel My Account?"?

After thousands of customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Cancel My Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Cancel My Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Asked 3 years ago
Updated 2 years ago
Viewed 2,438,611 times
Cancel account
Cancel subscription
End subscription
Cancel Account

Moving? Set Up Services in 1 Call

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!