Care.com helps families from all over the United States, Australia, UK and 17 other countries find care for their children, pets and elderly. You can also find other forms of help on the site including tutoring and housekeeping among others. It has received excellent reviews from most of their customers for their outstanding service. The site not only connects care givers to those who need it but has also created thousands of employment opportunities that would otherwise be non-existent.
Closing your account at Care.com is a personal decision and there are a plethora of reasons that can lead to you making this decision. Most of the people who close their Care.com accounts no longer need the services as they have found a long term provider. You may also close the account if you lose your dog or your child is past babysitting age. Regardless of the reason, it is always good to know that you can close the account at any time without any repercussions. The process to close your account can be done as follows:
1. Launch your web browser and open Care.com
2. On the site's homepage, hover the mouse or touch pad pointer over the 'My Care.com' tab located at the top right hand side of your screen.
3. Click 'Accounts and Settings'
4. Once on the 'Accounts and Settings' page, scroll down to the 'Membership Information' section and click the 'Close Account' tab
5. A verification message will appear. Select and click the 'No thanks, cancel my membership' option and select a valid reason for why you are shutting down your account
6. Once you are done, click 'Continue' and your account will be closed.
You will be required to submit your Care.com email address and password so ensure that you have them handy before starting the process.
You can also close your Care.com account through Facebook using the following process:
If you prefer, you can contact customer service directly and request them to cancel your account. In such a case, you can reach customer service through the following avenues:
You can call Care.com's customer service phone number and go through the process of closing your account. The wait time on the phone line can be quite lengthy running for up to 15 minutes. The line is open from Monday to Friday beginning from 10am to 6pm E.S.T. The live customer service agent will take you through the entire process of closing your account on the phone. Ensure you have your email and password ready before making the call. You can obtain the phone number from GetHuman.
You can also send Care.com's customer service an email and request them to cancel your account. Include the reasons why you want to close your account and ensure they are valid. Also do not forget to include to your account details in the email. You should always be ready for a response as customer service replies to emails at all times of day or night. The average time for a reply from Care.com's customer service is 24 hours. You can find the email address on GetHuman.
After thousands of Care.com customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Close and Delete My Care.com Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Care.com if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Care.com in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Close and Delete My Care.com Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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