Care.com is a website where you can find caregivers for children, pets, the elderly and those with special needs. You can also find housekeepers and people to help with errands. If you have used care.com or are thinking about using it, you may be wondering how to report someone to Care.com if they do not meet your expectations. Fortunately, Care.com takes complaints and feedback seriously. If you are not happy with a caregiver that you found through the website, there are a few steps that you can take to report them.
The first step is to go to the Care.com website and log in to your account.
Once you are logged in, click on the "My Profile" tab at the top of the page.
Next, click on the "Reviews & References" tab. On this page, you will see a list of all the caregivers you have used through Care.com.
Find the caregiver that you want to report and click on their name.
On the next page, scroll down to the "Report This Person" section. In this section, you will be able to leave a review for the caregiver and select a reason for why you are reporting them. Some reasons that you can choose from include "not a good fit," "safety concern," or "harassment."
Once you have selected a reason, click on the "Submit" button.
Another option for reporting someone to Care.com is to fill out the customer service form on the website. To access the form:
Go to the Care.com homepage and scroll down to the bottom of the page.
In the "Help" section, click on the "Contact Us" link.
Next, scroll down to the "General Inquiries" section and click on the "Submit a Request" button.
In the "Description" field, you will be able to leave a detailed description of why you are reporting the caregiver. Include any necessary information, such as their name, date of birth, and contact information. Once you have filled out the form, click on the "Submit" button.
If you prefer to speak to someone over the phone, you can reach Care.com customer service. When you call Care.com customer service, be sure to have the following information ready:
The name, date of birth and contact information for the caregiver that you are reporting
A detailed description of why you are reporting them
Your Care.com login information
If you have a specific concern or complaint about Care.com that you would like to address, you can email to support. In the subject line, include the word "complaint." In the body of the email, include your name, contact information and a detailed description of your complaint. You can also include any attachments that may be helpful, such as screenshots or emails. Once you have composed your email, send it to support, and they will get back to you with a response. If you do not receive any feedback, please call customer service.
After thousands of Care.com customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Report Someone to Care.com? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Care.com if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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