How Do I Report Someone to Care.com?

If you are not happy with a caregiver that you found through Care.com, there are a few steps that you can take to report them. You can use the Care.com website, fill out the customer service form or call the customer service phone number. You can also send a complaint via email. Include any important information, such as the caregiver's name, date of birth and contact information.

Care.com is a website where you can find caregivers for children, pets, the elderly and those with special needs. You can also find housekeepers and people to help with errands. If you have used care.com or are thinking about using it, you may be wondering how to report someone to Care.com if they do not meet your expectations. Fortunately, Care.com takes complaints and feedback seriously. If you are not happy with a caregiver that you found through the website, there are a few steps that you can take to report them.

Use the Care.com Website

The first step is to go to the Care.com website and log in to your account.

  1. Once you are logged in, click on the "My Profile" tab at the top of the page.

  2. Next, click on the "Reviews & References" tab. On this page, you will see a list of all the caregivers you have used through Care.com.

  3. Find the caregiver that you want to report and click on their name.

  4. On the next page, scroll down to the "Report This Person" section. In this section, you will be able to leave a review for the caregiver and select a reason for why you are reporting them. Some reasons that you can choose from include "not a good fit," "safety concern," or "harassment."

  5. Once you have selected a reason, click on the "Submit" button.

Use the Care.com Customer Service Form

Another option for reporting someone to Care.com is to fill out the customer service form on the website. To access the form:

  1. Go to the Care.com homepage and scroll down to the bottom of the page.

  2. In the "Help" section, click on the "Contact Us" link.

  3. Next, scroll down to the "General Inquiries" section and click on the "Submit a Request" button.

In the "Description" field, you will be able to leave a detailed description of why you are reporting the caregiver. Include any necessary information, such as their name, date of birth, and contact information. Once you have filled out the form, click on the "Submit" button.

Call the Care.com Customer Service Phone Number

If you prefer to speak to someone over the phone, you can reach Care.com customer service. When you call Care.com customer service, be sure to have the following information ready:

  • The name, date of birth and contact information for the caregiver that you are reporting

  • A detailed description of why you are reporting them

  • Your Care.com login information

Send a Complaint Via Email

If you have a specific concern or complaint about Care.com that you would like to address, you can email to support. In the subject line, include the word "complaint." In the body of the email, include your name, contact information and a detailed description of your complaint. You can also include any attachments that may be helpful, such as screenshots or emails. Once you have composed your email, send it to support, and they will get back to you with a response. If you do not receive any feedback, please call customer service.

Why Did GetHuman Write "How Do I Report Someone to Care.com?"?

After thousands of Care.com customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Report Someone to Care.com? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Care.com if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Care.com Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Care.com in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Report Someone to Care.com? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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