How Do I Update the Information on My Care.com Account?

Care.com is among the top caretaker search services headquartered in the US. It provides a wide range of information about care seekers and care providers and helps them connect for the timely help. As a member, you may wish to change your personal information on the Care.com site. You may do so by connecting with the customer service team over the phone, by email, or through the website.

Care.com, founded in 2006, is a leading online firm that offers caregivers for a pets, children and elderly citizens. Headquartered in Texas, the digital platform offers housekeeping and tutoring services for families too.

You can opt for a primary or premium membership plan to search and connect with local caregivers. The company offers a plethora of information about the experience and personal information of the employees.

You can choose to register on their website and start your search for a tutor, nanny, housekeeper or babysitter for your home. After you have created a new account, you can also contact customer support to modify the details on the Care.com account.

Reasons to Update Information on Care.com

There may be many reasons to update your information on the Care.com account. Some of the reasons include:

  • You may wish to change your home address.
  • You have updated your mobile number.
  • You want to enter a new email address.
  • You wish to change your username and password.

Keeping your personal information up-to-date is essential on Care.com, both as a caregiver or a family. The website helps to connect with suitable options based on location, requirement, rate and job profile.

As a caregiver, if you do not change your contact details, you may lose out on the best employment options. Similarly, if a family does not update their address or phone number, they cannot connect with the right caregivers.

If you wish to change your personal information on Care.com, you can contact the customer service representative over the phone, email or do it yourself through the online portal.

Steps to Update Personal Information on Care.com

You can easily modify the details on the Care.com account by using the following steps:

  • Go to the Care.com website and log in to your account with the username and password.
  • Go to the Accounts and Settings page. You must visit the General Information part of the settings page.
  • You will either see a drop-down box with the name Me or with three small lines. After you click there, you will see the Settings & Privacy button.
  • Next, you must click on the Edit button. Your personal details will be displayed on the screen.
  • You can change the information as required. Once you are done, you must click on the save changes for successfully updating the details. If you do not see the changes in the website, you can reach for help from the Care.com help desk team.

Call Customer Support Team

The best option to change your personal information on Care.com is to call the company's customer support team. An agent will talk to you over the phone and guide you through the process of updating your account information.

Send an Email to Helpdesk

If you cannot connect to customer service over the phone for some reason, you can contact them through their email service.

You must mention the details about your account and what changes you wish to update to the website. You may get an immediate reply from the 24-hour customer service team at Care.com.

Other Information That You May Change on Care.com

Some other essential information that you may change on Care.com include:

  1. Payment details.
  2. Rate of services.
  3. Upgrade or downgrade membership plans.
  4. Edit a job posting.
  5. Upload or remove a photo.

Why Did GetHuman Write "How Do I Update the Information on My Care.com Account?"?

After thousands of Care.com customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Update the Information on My Care.com Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Care.com if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Care.com Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Care.com in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Update the Information on My Care.com Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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