Shopping online is convenient and time saving; however, sometimes the items you purchase do not arrive in good condition. If you have ordered a product from Carters.com and it has arrived damaged, what are the next steps you can take to receive a replacement or refund? You can contact Carters.com customer support here, and you can follow the steps below if you have received damaged goods.
Carters.com has what they call a "Happiness Policy" on goods sold. If, within 90 days of the original purchase, you aren't completely satisfied with the product, you can return it for a full refund or exchange. If it's beyond that 90-day window or you don't have the receipt or packaging information, Carters will still exchange the items for the current selling price. This policy applies to all new, non-worn items that are purchased through Carters or OshKosh.
Carters.com accepts returns via mail and in retail outlets.
To return a damaged item to a retail outlet, take the item along with the packaging slip and receipt to your nearest retail location and request a refund or exchange. If you made the purchase, make sure you take the credit or debit card you used to make the purchase with you. If the item was a gift, make sure you have the gift receipt.
If you wish to make your return via mail, or you don't live near a retail outlet and need to use mail to make the return, follow these steps:
To return or replace a damaged product you received from Carters.com, follow these steps and get the item refunded or the issue corrected. While mailing the item back may be more convenient, taking the item to a local retail outlet is the more cost effective and quickest way to correct the matter. For more information or assistance, contact Carters.com customer service here.
After thousands of Carters.com customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If I Received a Damaged Product from Carters.com? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Carters.com if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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