What Do I Do If I Received a Damaged Product from Carters.com?

This article discusses the Carters.com return policy and how to effectuate a return on a damaged product. The article discussed out to make the return via mail and in a retail outlet, and the advantages and disadvantages of each. It touches on the documentation necessary to make returns and how to make a return on a damaged product with a gift receipt. This article also discloses the return fees associated with mailing a damaged product back to Carters.com for a refund, merchandise credit or replacement.

Shopping online is convenient and time saving; however, sometimes the items you purchase do not arrive in good condition. If you have ordered a product from Carters.com and it has arrived damaged, what are the next steps you can take to receive a replacement or refund? You can contact Carters.com customer support here, and you can follow the steps below if you have received damaged goods.

Understanding Carters.com Return Policy

Carters.com has what they call a "Happiness Policy" on goods sold. If, within 90 days of the original purchase, you aren't completely satisfied with the product, you can return it for a full refund or exchange. If it's beyond that 90-day window or you don't have the receipt or packaging information, Carters will still exchange the items for the current selling price. This policy applies to all new, non-worn items that are purchased through Carters or OshKosh.

How to Make Returns

Carters.com accepts returns via mail and in retail outlets.

Making Returns to a Retail Outlet

To return a damaged item to a retail outlet, take the item along with the packaging slip and receipt to your nearest retail location and request a refund or exchange. If you made the purchase, make sure you take the credit or debit card you used to make the purchase with you. If the item was a gift, make sure you have the gift receipt.

Making Returns Via Mail

If you wish to make your return via mail, or you don't live near a retail outlet and need to use mail to make the return, follow these steps:

  1. Review the complete return policy to make sure you are sending in all the documentation needed (such as receipt, packaging information and card used to make the purchase).
  2. Use the interactive return tool to prepare and print a return label.
  3. Ship the item and the receipt to the address on the website.
  4. Carters will refund the money to your account. Please note, using the prepared label will deduct $6 from your refund amount.
  5. If the item was a gift, you will receive a merchandise credit instead of a monetary refund. This credit will be emailed to the email on file for the order.

To return or replace a damaged product you received from Carters.com, follow these steps and get the item refunded or the issue corrected. While mailing the item back may be more convenient, taking the item to a local retail outlet is the more cost effective and quickest way to correct the matter. For more information or assistance, contact Carters.com customer service here.

Why Did GetHuman Write "What Do I Do If I Received a Damaged Product from Carters.com?"?

After thousands of Carters.com customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If I Received a Damaged Product from Carters.com? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Carters.com if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Carters.com Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Carters.com in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If I Received a Damaged Product from Carters.com? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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