CenturyLink offers high-speed internet that you can enjoy. With CenturyLink, there is always an opportunity to enjoy an in-home WiFi experience that enables fast connection around your home and allows you to connect several devices through a wireless network. As such, you can be able to stream and, or watch online games at ease. You are also guaranteed 24/7 technical support in case of any hiccups around the internet workarounds. CenturyLink differentiates itself from other internet providers as it offers speeds of up to 100Mbps, and you can go with a plan that suits you. Thus, you can enjoy fast speeds with no rate hikes and no broken contracts. So how does CenturyLink rate customer satisfaction?
CenturyLink offers many customers either fiber optic internet or digital subscriber line service. When checking CenturyLink reviews offered by clients, it is essential to note that the company made an effort to bump its score, which jumped from 59% to 63% last year. However, this score is low as the industry average stands at 65%.
Most of the customers claimed that they had a bad experience with its customer service. Claims included technicians not showing up as scheduled and cancelation of installation appointments.
Although CenturyLink got a significant 7% increase in the 2020 American Customer Satisfaction Index, the company took a step back this year. This was the second-highest score earned by the company since 2016 but still fared well compared to other internet providers who operate in rural areas as Windstream and Mediacom.
CenturyLink is known to offer some of the best deals that have no data caps. Some of the common plans included the DSL plan, which has unlimited internet and fiber gigabit. With these special deals, you can download huge files and stream various videos without worrying about any extra charges or slow speeds. CenturyLink also offers a Double Play bundle that always keeps you connected. If you have a home line that you want to add to your internet plan, you will incur an extra $40, although the deal is based on location.
Apart from providing internet services, the company offers high-quality telephone services. Thus, you can keep in touch with anyone around the country based on the kind of plan you choose. The plan can cover areas outside the continental United States, including Alaska and Guam. However, fees apply based on your location and whether your home has access to a preexisting home phone service.
After thousands of CenturyLink customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together Does Centurylink Have the Best Customer Satisfaction for Internet Service? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting CenturyLink if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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