How Do I Cancel My Service with Centurylink?

If you are no longer interested in your CenturyLink subscription, you can cancel it in a few simple steps. You also have the option to pause your service for a while.

CenturyLink is a telecommunications company that offers services such as Internet, TV, and voice services. It is one of the most popular telecommunication companies in the United States. If you have had your CenturyLink service for a long time, you may wish to cancel or disconnect it. CenturyLink allows you to cancel your service whenever you please.

Canceling CenturyLink Service

1. Contact the customer support team and express your desire to cancel. When contacting them, explain that your mind is made up as they may try to change your mind

2. Provide the support representative with the relevant details including; your phone number, name and account number

3. If you have any outstanding balance, pay it before submitting your request

4. Provide the support representative with your credit card or bank account information

5. The support agent will give you a 'Cancellation Confirmation Number.' Keep it as you may need it in future

6. If you made a deposit, claim it. If you cancel your service 12 months after starting it, you can get a refund for your deposit with interest.

If Your Bill is Too High

You don't need to cancel your service if the bill is too high. CenturyLink offers discounts when you purchase two or more products. They may lock the current price for some products. This means that you don't have to worry about your rates increasing. Ensure that you are using a bundle offer that fits your budget limits.

Transferring Your Service

You do not need to cancel your CenturyLink service if you are moving to a new home. You can contact the support team and ask to transfer service to your new home. It is faster and easier than canceling your service only to start over. When transferring service, you may ask for new promotions and discounts.

Suspending Your Service Temporarily

If you plan on being away for some time, you can suspend your service until you get back. You don't need to cancel your service just because you are going on vacation.

A temporary service puts your Internet, phone, and TV services on hold. It helps you avoid the hassle of canceling your service and installing it again.

When you suspend service, you pay a lower rate for your services.

If You are Experiencing Problems With Your Service

If you run into any troubles when using CenturyLink, you have plenty of troubleshooting options. To find out what is wrong, go to the 'Guidance Center.' You may also seek support from the Support Center. The support representatives may also help you find a solution.

When You Cancel Your Service

If some or all of your services are part of a bundle, you can cancel just one or more services. If you have any remaining services, your standard monthly fee will still apply.

If you had paid a deposit, the deposit and interest should be applied to your final balance. CenturyLink will send you a closing bill with the status of your account. If you have a credit, it will be sent to your mail.

If you need help canceling CenturyLink, you may seek help from the support team. The best way to contact CenturyLink is on the phone. You will be connected with a support representative who may help you get the help you need. Another option to speak with a representative is on live chat.

CenturyLink's help desk has plenty of targeted tips and suggestions that may help you address some of your most common problems. Use it to seek help before contacting the customer support agents directly.

Help from Real People

We partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat With A Help Expert

Why Did GetHuman Write "How Do I Cancel My Service with Centurylink?"?

After thousands of CenturyLink customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Cancel My Service with Centurylink? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting CenturyLink if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for CenturyLink Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like CenturyLink in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Cancel My Service with Centurylink? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Speak to An Expert Now

We partner with a US-based expert help site to provide you with tech support 24/7. Enjoy a $1 one-week trial membership and chat with a live expert now.
Get Live Expert Help
Asked 2 years ago
Viewed 26,026 times
CenturyLink account
Cancel your CenturyLink Service
contact CenturyLink
Cancel Service
close account
Cancel Service
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!