CenturyLink is one of the largest internet providers. It offers high-speed internet services in many locations. If you plan to switch to CenturyLink's internet service, browse the company's internet plans thoroughly.
You can choose a suitable package with optimum speed and data plans. Customer service helps you throughout the sign-up process. However, ensure to find out if you can receive a more beneficial internet plan with the new provider. The internet services and costs vary for different states.
If the new plans work for you, follow the right protocol to have a smooth transition.
Start by checking the policy of your current internet provider. Are you in a contract of one or two years with the company? If the end date of your contract duration is soon approaching, you can browse through and compare internet plans of other companies.
However, you may also wish to switch your internet service before the contract expires. While it is possible to do so in some cases, you may have to deal with a few litigations of early termination.
Internet providers usually ask for an early termination fee. The costs vary depending on your contract and your internet plan.
You may have an interest in a particular internet plan of CenturyLink. However, not all internet connection types and plans are available in every state—So make sure to confirm its availability in your region.
The provider's official website allows you to check out available services. Take the below steps to check the availability of internet plans:
If the internet plan is available and you approve of the costs, you can cancel your current internet service. Check if the company follows any exit procedures and follow them thoroughly. If you rent the modem, router, or any other equipment, return them to the service provider.
Make sure to return the equipment as soon as possible. Otherwise, you may face additional charges. Any damages to the devices also make you liable to pay costs.
At this point, your previous internet provider may try to convince you to reconsider your decision. Some companies also offer lower rates and other benefits. You may analyze if the new deals would be more profitable for you. If the offers are not suitable, you can go ahead with the cancellation process.
You can now contact customer service to switch your internet plan to CenturyLink. Clarify all your queries regarding the internet services and prices. Check if you qualify for any discounts as well.
Finally, order your internet plan and confirm the installation date and time. You can schedule the installation process according to your convenience. Make sure to give your address and contact number to the customer representative.
You may also ask any further queries through the company's live chat option.
After thousands of CenturyLink customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Switch My Internet Provider to Centurylink? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting CenturyLink if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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