How Do I Switch My Internet Provider to Centurylink?

If you wish to switch your internet service to CenturyLink, check the availability of the internet plan in your region. You can change your internet provider by canceling the previous service. Make sure to check the terms and conditions of your current internet provider before canceling. The customer service of the new company processes your switch.

CenturyLink is one of the largest internet providers. It offers high-speed internet services in many locations. If you plan to switch to CenturyLink's internet service, browse the company's internet plans thoroughly.

You can choose a suitable package with optimum speed and data plans. Customer service helps you throughout the sign-up process. However, ensure to find out if you can receive a more beneficial internet plan with the new provider. The internet services and costs vary for different states.

If the new plans work for you, follow the right protocol to have a smooth transition.

Review the Terms of Your Current Internet Plan

Start by checking the policy of your current internet provider. Are you in a contract of one or two years with the company? If the end date of your contract duration is soon approaching, you can browse through and compare internet plans of other companies.

However, you may also wish to switch your internet service before the contract expires. While it is possible to do so in some cases, you may have to deal with a few litigations of early termination.

Internet providers usually ask for an early termination fee. The costs vary depending on your contract and your internet plan.

Confirm the Availability of Plans in Your State

You may have an interest in a particular internet plan of CenturyLink. However, not all internet connection types and plans are available in every stateā€”So make sure to confirm its availability in your region.

The provider's official website allows you to check out available services. Take the below steps to check the availability of internet plans:

  1. Go to the menu and select the "Internet" option.
  2. Enter your street address, ZIP code, and click on the "See Offers" button.
  3. You can now browse through the available internet plans in your area and check the prices.

Cancel Your Current Internet Service

If the internet plan is available and you approve of the costs, you can cancel your current internet service. Check if the company follows any exit procedures and follow them thoroughly. If you rent the modem, router, or any other equipment, return them to the service provider.

Make sure to return the equipment as soon as possible. Otherwise, you may face additional charges. Any damages to the devices also make you liable to pay costs.

At this point, your previous internet provider may try to convince you to reconsider your decision. Some companies also offer lower rates and other benefits. You may analyze if the new deals would be more profitable for you. If the offers are not suitable, you can go ahead with the cancellation process.

Contact Customer Service

You can now contact customer service to switch your internet plan to CenturyLink. Clarify all your queries regarding the internet services and prices. Check if you qualify for any discounts as well.

Finally, order your internet plan and confirm the installation date and time. You can schedule the installation process according to your convenience. Make sure to give your address and contact number to the customer representative.

You may also ask any further queries through the company's live chat option.

Why Did GetHuman Write "How Do I Switch My Internet Provider to Centurylink?"?

After thousands of CenturyLink customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Switch My Internet Provider to Centurylink? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting CenturyLink if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for CenturyLink Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like CenturyLink in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Switch My Internet Provider to Centurylink? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 10 months ago
Updated 10 months ago
Viewed 704,279 times
Switch to CenturyLink's internet service
Switch your internet plan to CenturyLink

What customers are saying about this and similar problems

I received a scam call asking for bail money for my son. Now I cannot make any outgoin...
I received a scam call asking for bail money for my son. Now I cannot make any outgoin...
My last bill indicated a credit*refund. How will this be transacted?
I cannot access my email with Century Link* as soon as I enter my email and password a...
I try to sign into my email, as soon as I enter my email address and password a site co...
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!