Century Link is a global tech company offering a myriad of services across multiple devices. Based on the above, there are hundreds of possible technical issues that can arise with any of your devices across any of their services. Some technical issues are easy to solve and typical troubleshooting solutions like switching the device off then back on will work instantaneously. However, some technical issues such as problems with network coverage or a malfunctioning part in a device require expert assistance. Lucky for you, the Fortune 500 Company has several avenues through which a business or household can acquire technical support.
If you experience technical problems with any of your Century Link services, your first stop should be the website's help/FAQ page. Many of the basic problems facing most Century Link customers are addressed on this page. Here is how you can access the help page:
The most common way to access technical support from Century Link is to call the customer service department. Acquiring technical support in this manner has one significant advantage in that you can apply the solutions and get feedback in real time. It is the fastest way to solve any technical problems with your Century Link services. Century Link's customer service phone number is available on Monday to Friday from 8am to 1am, on Saturday from 8am to 10pm and on Sunday from 8am to 10pm. All times are in E.S.T. you may have to wait for up to 10 minutes to hear a voice at the end of the line but it is the best way to get technical support from Century Link. You can find the number at GetHuman.
Another option you can take if you want technical support from Century Link is to talk to a customer care representative via live chat. A live chat is also a great option to receive instant feedback from Century Link tech support. The advantage of using this avenue is that it is available 24 hours a day, 7 days a week. Moreover, you only have to wait a minute to get a representative on the other end of the chat. Ensure you are as clear and as courteous as possible to get the best support possible. You can get the link to Live Chat with Century Link Agents on GetHuman.
Century Link also has an online help desk. You should only use this avenue if all other avenues of direct communication have failed. The main reason is that it takes an average of 69 hours to get a solution to a technical problem from Century Link if you use the Help Desk. This avenue is recommended for highly complex technical problems that will take a long time to fix. You can find the link to the Help Desk at GetHuman.
Century Link has an active social media presence. You can get technical support indirectly from the tech company through their Facebook or Twitter feeds. You can send them a message through Facebook messenger and a Century link agent will promptly respond to your message. A tweet or direct message to the firm on Twitter is also likely to get a response. However, they do not reply to messages on the weekends.
After thousands of CenturyLink customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How do I get technical support from CenturyLink? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting CenturyLink if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like CenturyLink in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I get technical support from CenturyLink? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.