How do I get technical support from CenturyLink?

With more and more reliance and dependence on your internet service, you are bound to require technical support from Centurylink at some point. Here's how to get it.

Century Link is a global tech company offering a myriad of services across multiple devices. Based on the above, there are hundreds of possible technical issues that can arise with any of your devices across any of their services. Some technical issues are easy to solve and typical troubleshooting solutions like switching the device off then back on will work instantaneously. However, some technical issues such as problems with network coverage or a malfunctioning part in a device require expert assistance. Lucky for you, the Fortune 500 Company has several avenues through which a business or household can acquire technical support.

FAQ page

If you experience technical problems with any of your Century Link services, your first stop should be the website's help/FAQ page. Many of the basic problems facing most Century Link customers are addressed on this page. Here is how you can access the help page:

  1. Launch your browser and open to Century Link's website
  2. Sign in to your account if you have one. If you do not select if you want technical support for residential services or business services
  3. On the subsequent page you should see an 'Account Help' tab. Click it and you will be directed to the help page where you will see issues categorized as per the device for which you need help. You will also list of topics. Select the topic that is relevant to your problem.

Phone Number

The most common way to access technical support from Century Link is to call the customer service department. Acquiring technical support in this manner has one significant advantage in that you can apply the solutions and get feedback in real time. It is the fastest way to solve any technical problems with your Century Link services. Century Link's customer service phone number is available on Monday to Friday from 8am to 1am, on Saturday from 8am to 10pm and on Sunday from 8am to 10pm. All times are in E.S.T. you may have to wait for up to 10 minutes to hear a voice at the end of the line but it is the best way to get technical support from Century Link. You can find the number at GetHuman.

Live Chat

Another option you can take if you want technical support from Century Link is to talk to a customer care representative via live chat. A live chat is also a great option to receive instant feedback from Century Link tech support. The advantage of using this avenue is that it is available 24 hours a day, 7 days a week. Moreover, you only have to wait a minute to get a representative on the other end of the chat. Ensure you are as clear and as courteous as possible to get the best support possible. You can get the link to Live Chat with Century Link Agents on GetHuman.

Help Desk

Century Link also has an online help desk. You should only use this avenue if all other avenues of direct communication have failed. The main reason is that it takes an average of 69 hours to get a solution to a technical problem from Century Link if you use the Help Desk. This avenue is recommended for highly complex technical problems that will take a long time to fix. You can find the link to the Help Desk at GetHuman.

Social Media

Century Link has an active social media presence. You can get technical support indirectly from the tech company through their Facebook or Twitter feeds. You can send them a message through Facebook messenger and a Century link agent will promptly respond to your message. A tweet or direct message to the firm on Twitter is also likely to get a response. However, they do not reply to messages on the weekends.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How do I get technical support from CenturyLink?

Why does GetHuman Write How-to Guides for CenturyLink Problems?

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