If you're in the market for an internet service provider, you may be looking at Centurylink as one of your options. Before you make your comparison shopping call, you should know what questions you should ask so that you can get all the information you need to make an informed decision.
Centurylink offers two service plans, and neither one has full coverage across the country, so the first thing you need to do is to find out if Centurylink is even an option for you. If you are looking for a simple DSL connection, you may be in luck, because that's available in 36 states. If you want a fiber-optic connection, you may be out of luck. It is available in only 19 cities across the country.
Centurylink's DSL plan promises speeds of up to 100 Mbps. Its fiber-optic plan promises speeds of up to 940 bps. In other words, the figures it advertises are maximums, not necessarily what you can expect to get yourself. The infrastructure in the area you live in will have a lot to do with the speed you actually experience. Ask the Centurylink representative what speed other people in your area have experienced.
The company offers a Secure Wi-Fi service that is supposed to help secure all of the devices on your network against hackers, malware, and other online threats. You should ask for details about the protections provided so that you know exactly what you would be getting.
If you want the DSL plan, you may have to either rent a modem from the company or buy it upfront. The rental price is $15 per month and the purchase price is $200. However, if you have your own modem, you may be able to use it instead of renting or buying one. Ask the Centurylink representative if your modem is on the approved modem list. You may be able to save some money that way. You should have your modem on hand when you call, so you can answer any questions you are asked about it.
To ask these questions, along with any others you have, contact a Centurylink customer service representative.
After thousands of CenturyLink customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Questions Should I Ask Centurylink When Shopping for an Internet Provider? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting CenturyLink if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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