Charter Communications does not extend customer credit, nor do they allow you to set your own payment schedule; therefore, you cannot make payment arrangements with Charter Communications for your services.
However, it is understandable that sometimes things happen beyond your control that may render it impossible for you to make your required payment on the specified due date. In this case, you will need to call Charter communications to speak to a representative and explain your situation.
Keep in mind that, at Charter, they have a different phone number for everything so to ensure you call the correct line for assistance with paying your bill click here. You will access a complete database of phone numbers and other helpful information about the business.
Why it is Important to Speak to an Agent
It is always important to communicate with the company if you are having problems paying your bill since in today's world of technology everything runs automatically and your payments are charged to the credit card you have on file when due. This means that bills are due on a monthly basis and processed by automation. If the due date passed and your bill is not paid, then you can face all kinds of problems.
Will Charter Communications Terminate Services for Missing a Payment?
Of course, Charter Communications won't terminate your services the first day you miss a payment, or even after skipping a few weeks of payments or even a month. However, you face applicable late fee charges that you will be responsible for paying along with your overdue service charges as well. Once your account has been past due for 30 days, you will receive a reminder message included with your monthly bill. If your account remains unpaid after receiving the notice, Charter Communications may terminate your services. Services interrupted due to non-payment, are subject to more charges in order to reinstate your account.
If a Payment arrangement with Charter Communications is not an option, How Can I Avoid the Disconnection of Services?
When you first sign up for services, you are required to submit your credit or debit card information for billing purposes, so that your account automatically receives payments each month. To avoid the disconnection of your services, pay your bill on time. You can view your account information and billing due date by signing into your account online or you can use the available phone app to check your billing cycle.
If you are an existing customer, a specific number is available to call for help with bill pay or for technical support. Click here now to contact customer support and speak to a Charter Communications support agent. Before proceeding with the voice-activated prompts, you must provide the phone number associated with your account.
Before You Call
In order to ensure your call to Charter Communications support goes smoothly, there are a few things that you should have on hand:
After thousands of Charter Communications customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Make a Payment Arrangement with Charter Communications? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Charter Communications if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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