Transferring your Charter Communications (Spectrum) service when moving to a new address is easy. Call customer support to speak to a Charter Communications service representative about the transfer of your services to a new address. It is advisable to make the call at least two weeks before moving so as to conveniently schedule your service transfer.
You first need to be sure about several things before you make the decision to move. Which include: Your account number, registered phone number, current address and your new address. Below is a guide on how to achieve a smooth movement of your Charter Communication service to a new address:
It's important to check if your new address is within the Charter Communications service area before moving out. Charter Communications has coverage in 21 states in which the signals are strong and reliable. You can carry out an efficient search on the Spectrum homepage by entering your zip code then clicking on search. Ensure your new area is covered before calling in to move your services.
Moving your Charter Communications services to a new address comes with some costs. The fees you will incur depend on the kind of services being transferred and technician availability. The fees charged are subject to change at any time:
The transfer fee, which can amount to $9.99 or more, is added to your next monthly service bill.
You may incur a one-time new installation fee of at least $49.99 for professional installation services. If the Charter Communications service isn't transferred within 30 days after disconnection, you will still incur a fee.
TV and voice subscribers need not to worry about this fee if they don't intend to have internet service. However, for millennial smartphone users, the Wi-Fi activation fee is unavoidable.
Self-installation can help you avoid the professional installation fees, only if you are eligible for the DIY option. You will have to contact Charter Communications beforehand so as to confirm your eligibility.
After thousands of Charter Communications customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Move My Charter Communications Service to a New Address? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Charter Communications if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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