With more television shows and movies moving to high definition (HD) format, you may be looking to upgrade your Charter Communications box from standard definition (SD) to HD. Maybe you need to replace your old HD box with a newer model. How do you order a new HD box from Charter Communications? You can contact customer service here to request a new box, and you can follow the steps below to replace or upgrade your current box.
If you are currently with Charter Communications (now Spectrum), the SD boxes are being phased out and replaced with HD boxes at no additional cost to the customer. Charter Communications will replace the box with these steps:
If you want to upgrade your old HD box to a new receiver, you can contact Charter Communications customer service via phone, online or by visiting your nearest Charter Communications store. Charter Communications will either provide you with a new box at the retail store or will ship one to you for self-installation. You can also schedule a tech to come to your home and change your receiver box to a HD box. If you are using a retail store to get the new box, take your SD box with you when you requested the HD device.
Once you have received your new HD box, you can follow these steps to set it up:
You can start watching as soon as you see the welcome screen on your television. Be aware, it could take up to 20 minutes for your entire channel listing to load after activating your HD receiver. If you do experience problems, you can contact Charter Communications customer support to help walk you through the process or troubleshoot issues.
Ordering and activating your new receiver from Charter Communications is a simple process. If you follow the steps above, you will enjoy quality programming in HD in your home. For more information or support, contact Charter Communications customer support here.
After thousands of Charter Communications customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Order a New Hd Box from Charter Communications? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Charter Communications if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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