How Do I Order a New Hd Box from Charter Communications?

This article provides readers with information on the automatic upgrades of Charter Communication receivers to HD boxes. The reader is given instructions on how the upgrade will roll out and how to return the old receiver. The article also touches on the methods of requesting a new box when the customer wants to upgrade.

With more television shows and movies moving to high definition (HD) format, you may be looking to upgrade your Charter Communications box from standard definition (SD) to HD. Maybe you need to replace your old HD box with a newer model. How do you order a new HD box from Charter Communications? You can contact customer service here to request a new box, and you can follow the steps below to replace or upgrade your current box.

Replacing the SD Box

If you are currently with Charter Communications (now Spectrum), the SD boxes are being phased out and replaced with HD boxes at no additional cost to the customer. Charter Communications will replace the box with these steps:

  1. You will receive a letter in the mail explaining the switch and how it will be completed.
  2. Charter Communications will mail you the self-install kit with instructions on how to switch from SD to HD.
  3. Follow the instructions in the self-install kit to set up your new HD box.
  4. Return the SD box to Charter Communications using the label you have been provided. You can use either FedEx or UPS to return the equipment.

If you want to upgrade your old HD box to a new receiver, you can contact Charter Communications customer service via phone, online or by visiting your nearest Charter Communications store. Charter Communications will either provide you with a new box at the retail store or will ship one to you for self-installation. You can also schedule a tech to come to your home and change your receiver box to a HD box. If you are using a retail store to get the new box, take your SD box with you when you requested the HD device.

Setting Up Your New HD Box

Once you have received your new HD box, you can follow these steps to set it up:

  1. Connect your coax cable to the wall port and to the receiver.
  2. Connect the HDMI cable to the receiver and the back of the television.
  3. Connect the power cord to the receiver and plug it into the wall outlet.
  4. Install the batteries in the remote control.
  5. Use the remote to turn on the receiver.
  6. Turn on your television and open the menu to find "Inputs."
  7. Go to Charter Communications' website or your app on your phone to activate your HD receiver.
  8. Once the receiver is activated, you will see a welcome screen on your television, and you are ready to start viewing in HD.

You can start watching as soon as you see the welcome screen on your television. Be aware, it could take up to 20 minutes for your entire channel listing to load after activating your HD receiver. If you do experience problems, you can contact Charter Communications customer support to help walk you through the process or troubleshoot issues.

Ordering and activating your new receiver from Charter Communications is a simple process. If you follow the steps above, you will enjoy quality programming in HD in your home. For more information or support, contact Charter Communications customer support here.

Why Did GetHuman Write "How Do I Order a New Hd Box from Charter Communications?"?

After thousands of Charter Communications customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Order a New Hd Box from Charter Communications? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Charter Communications if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Charter Communications Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Charter Communications in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Order a New Hd Box from Charter Communications? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Charter Communications

Asked 3 months ago
Updated 3 months ago
Viewed 235,870 times
Charter Communications
Charter Communications
replacement HD box

What customers are saying about this and similar problems

i need help on programming remote
My land line has not been working since yesterday afternoon. No dial tone. Incoming cal...
I just want Spectrum to stop calling me. I get calls almost daily from spoofed numbers...
I'm moving and I want to cancel my plan.
No dial tone on land line for ****-***-*****

Paying Your Telecom Too Much?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!