Up until now, you have been a Charter Communications customer. However, you have decided to cancel your contract and, therefore, need to return your equipment.
You were a Charter Communications customer because the company offers great customer service and value for money. However, you have recently decided to cancel your contract, so need to return your equipment. If you are unsure of the returns process, you'll be glad to learn that the process is quick and simple.
Read this article to find out how you can return your Charter Communications equipment.
If you have canceled your Charter Communications (Spectrum) contract and would like to return your equipment, it is important to understand what equipment is viable for return.
Charter Communications will only accept undamaged devices and equipment for return. So, equipment with cracks or scratches will not be accepted.
You are responsible for returning any leased equipment, including modems, routers, receivers, and auxiliary equipment. However, you do not need to return your equipment's remotes or cables.
The easiest way you can return your Charter Communications (Spectrum) equipment is to visit a UPS store.
Simply visit your local UPS store and take with you your equipment packaged in its original box and explain that you are a Chart Communications or Spectrum customer who would like to return their device. The UPS team will be able to handle the delivery of your return from there.
You must also ensure to keep your return receipt so that you can track your return and for proof that your return was sent.
Alternatively, if there is a Spectrum store near to you, you can carry out your return in-store.
Just take the equipment that you would like to return to your nearest store and explain to the assistant that you would like to issue a return.
The Spectrum staff will then be able to handle your return in-store.
If you do not have a local UPS or Spectrum store, you may be able to send your equipment for a return via FedEx. Pieces of equipment that are eligible for FedEx returns include:
If your equipment is eligible for a FedEx return, your original delivery will have included a return label. Attach this label to the shipping box and cover or remove any other shipping labels. Once your box is sealed, you can drop off your return to a FedEx Office location. Do not use FedEx drop boxes.
Additionally, customers with disabilities may be eligible for equipment pick up. If you think you might be eligible, contact the Charter Communications team.
If you have followed the steps in this article carefully, but you still feel unsure of how to return your Charter Communications device, you need to contact the customer service team. The customer service representatives will be able to talk you through the steps to take when returning your equipment after deciding to cancel your contract.
Visit the GetHuman website to find up to date contact information for Charter Communications.
After thousands of Charter Communications customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Return Charter Communications Equipment After I've Canceled? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Charter Communications if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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