How Do I Return Charter Communications Equipment After I've Canceled?

This is a simple step by step guide that explains how Charter Communications customers can return their equipment after deciding to cancel their contract. If you want to return a Charter Communications device, this article will benefit you. The article explains how to return your device via UPS, FedEx, or in-store, and what to do if these steps don't work.

Up until now, you have been a Charter Communications customer. However, you have decided to cancel your contract and, therefore, need to return your equipment.

You were a Charter Communications customer because the company offers great customer service and value for money. However, you have recently decided to cancel your contract, so need to return your equipment. If you are unsure of the returns process, you'll be glad to learn that the process is quick and simple.

Read this article to find out how you can return your Charter Communications equipment.

Return Requirements:

If you have canceled your Charter Communications (Spectrum) contract and would like to return your equipment, it is important to understand what equipment is viable for return.

Charter Communications will only accept undamaged devices and equipment for return. So, equipment with cracks or scratches will not be accepted.

You are responsible for returning any leased equipment, including modems, routers, receivers, and auxiliary equipment. However, you do not need to return your equipment's remotes or cables.

UPS Returns:

The easiest way you can return your Charter Communications (Spectrum) equipment is to visit a UPS store.

Simply visit your local UPS store and take with you your equipment packaged in its original box and explain that you are a Chart Communications or Spectrum customer who would like to return their device. The UPS team will be able to handle the delivery of your return from there.

You must also ensure to keep your return receipt so that you can track your return and for proof that your return was sent.

Store Drop-Off:

Alternatively, if there is a Spectrum store near to you, you can carry out your return in-store.

Just take the equipment that you would like to return to your nearest store and explain to the assistant that you would like to issue a return.

The Spectrum staff will then be able to handle your return in-store.

FedEx Returns:

If you do not have a local UPS or Spectrum store, you may be able to send your equipment for a return via FedEx. Pieces of equipment that are eligible for FedEx returns include:

  • Wi-fi routers
  • Voice moderns
  • HD and DVR receivers
  • DOCSIS 2.0 wi-fi gateways
  • DOCSIS 3.0 gateways

If your equipment is eligible for a FedEx return, your original delivery will have included a return label. Attach this label to the shipping box and cover or remove any other shipping labels. Once your box is sealed, you can drop off your return to a FedEx Office location. Do not use FedEx drop boxes.

Additionally, customers with disabilities may be eligible for equipment pick up. If you think you might be eligible, contact the Charter Communications team.

If This Doesn't Work:

If you have followed the steps in this article carefully, but you still feel unsure of how to return your Charter Communications device, you need to contact the customer service team. The customer service representatives will be able to talk you through the steps to take when returning your equipment after deciding to cancel your contract.

Visit the GetHuman website to find up to date contact information for Charter Communications.

How Do I Return Charter Communications Equipment After I've Canceled?

Why Did GetHuman Write "How Do I Return Charter Communications Equipment After I've Canceled?"?

After thousands of Charter Communications customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Return Charter Communications Equipment After I've Canceled? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Charter Communications if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Charter Communications Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Charter Communications in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Return Charter Communications Equipment After I've Canceled? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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