Charter Communications: How do I lower my bill?

A simple 6 step guide for solving this common Charter Communications problem quickly and effectively by GetHuman

Before you get started, be sure you have: Name on the account, Billing address
The best way to lower your bill is to call and act like you are going to cancel or ask to be transferred to the retention center.
First call Charter with this number call Charter Communications here and ask to tell them you would like to cancel or ask to be transferred to the retention center
Make sure you do a little research to see what offers their competitors are currently offering. If you can produce an add with a specific dollar value and term, then you have some leverage to negotiate with.
When speaking to the rep, explain to them that you are not happy with your package and are considering canceling. Let them know that you found a better deal with a competitor and that you will most likely cancel.
Ask them what current promotions they are currently offering and if there's anything comparable to what their competitor is offering.
The key here is being aggressive yet not mean. If you are mean to the rep then they are going to be less likely to help you out. You want to make sure to find the balance between pushy and aggressive and don't be mean to the rep. People are more inclined to help someone out who is being considerate and nice than someone who is yelling and angry. Let us know how you make out!
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Author: Adam • May 10th, 2016

About this Step by Step Guide

After thousands of Charter Communications customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: Charter Communications: How do I lower my bill?; While viewing some **** got notice to call believe computer may have virus; The voice & picture on my t.v. just stop for a few seconds every couple minutes; Trying to figure out how fast my internet connection is? Charter a few years ago upgrade there ne...; No internet! Good thing I "only" pay ** bucks a month for this. *th call this month...; Internet not working. Want to know when and it can be fixed... So we put together this guide to try to help. It has 6 step(s) to it. It takes an average of 15 minutes to get through these steps according to other users, including time spent working through each step and contacting Charter Communications. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for Charter Communications Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Charter Communications that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our How do I lower my bill? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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