How Do I Cancel My Chase Bank Credit Card?

This article describes how to cancel your Chase Bank credit card if the card has been lost or stolen. Instructions are provided for canceling the card online, by phone, and by mail, which are the three possible ways of doing it. Advice is also provided about checking on the cancellation to make sure it went through.

If your Chase credit card was lost or stolen, you need to cancel it right away, before it is used to steal money from your account. Fortunately, canceling a Chase card is pretty easy. You can do it online, over the phone, or by mail.

Canceling Your Card Online

  1. Go to the Chase website.
  2. Log into your Chase account.
  3. Go to Secure Messages.
  4. Write a request for cancellation in the text box provided.
  5. Click on Send.

You should receive a response within 24 hours that confirms that your credit card has been cancelled. If the message does not say that your card has been cancelled, it will tell you what you need to do next to complete the process.

Cancelling Your Card by Phone

  1. Call Chase's credit card support number at 1-800-432-3117.
  2. Enter your credit card number at the prompt.
  3. Stay on the line to talk to a customer service representative.
  4. Tell the representative that you want to cancel the card.
  5. Get the name and number of the representative, in case there are any problems with the cancellation for some reason.

Cancelling Your Card by Mail

  1. Write a letter that includes your credit card number, name, address, and a cancellation request.
  2. Mail the letter to either of the addresses below. The first is for regular delivery, the second is for overnight mail.

Cardmember Services
P.O. Box 6294
Carol Stream, IL 60197-6294

Chase Card Services
201 N. Walnut Street
De1-0153
Wilmington, DE 19801

Following Up on the Cancelation

Give Chase 60 days to process your cancellation. Then check your credit report to make sure your card was properly canceled.

If you have any questions or need any help, you can contact Chase's customer service for assistance. It has phone, help desk, email, and chat contact options.

Why Did GetHuman Write "How Do I Cancel My Chase Bank Credit Card?"?

After thousands of Chase customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Cancel My Chase Bank Credit Card? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Chase if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Chase Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Chase in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Cancel My Chase Bank Credit Card? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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Asked a year ago
Updated a year ago
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