How Do I Report Fraud or a Fraudulent Charge to Chase?

Learn how to report fraud to Chase and recognize suspicious content so you're prepared to react when incidents arise. You can keep your account safe and assist Chase in investigations by reporting fraudulent contact as soon as possible. Follow these steps to make sure your reports reach all the proper parties.

According to the FBI's Internet Crime Complaint Center, $30 million dollars were lost to phishing scams in one year. It's important to keep your banking information safe and to report fraudulent Chase incidents immediately.

Reporting Suspicious Activity to Chase Bank

You can report fraudulent activities to Chase, but the bank also recommends alerting governmental agencies. Chase works with domestic and international law enforcement authorities to shut down servers sending fraudulent content and arrest responsible parties. To ensure your account's safety:

  1. Forward fraudulent Chase emails to Abuse@Chase.com. You'll receive an automated acknowledgment in response.
  2. File a complaint at http://www.ftc.gov/complaint
  3. Report compromised credit, bank, and utility accounts to the State Public Utilities Commission.
  4. Alert Telecheck and Certegy if your checks have been stolen or misused to prevent further fraud.
  5. Report suspicious emails to spam@uce.gov and reportphishing@antiphishing.org
  6. Contact Chase over the phone to report suspicious mail, texts, or phone calls.
  7. Close any accounts that have been tampered with.

Fraudulent Charges on Chase Accounts

If you've accidentally provided your debit or credit card number, taxpayer identification, or chase.com sign-on information to anyone suspicious, you'll need to call Chase immediately.

In addition, you can dispute individual unauthorized Chase charges online by finding the transaction, clicking the nearby arrow, and following through with details to begin the dispute process.

Alternatively, sign on at chase.com and send a notice about the unauthorized Chase charges through the Secure Message Center. Once the message is sent, Chase may still need to obtain additional information by phone.

Avoiding Fraudulent Chase Charges

Only provide account details to Chase if you initiated the interaction, such as when calling support, sending messages with the Secure Message Center, or talking to a bank employee at a local branch.

Chase will not contact you to ask for confidential information, whether that is by email, text, or phone. Important messages are only sent through the Secure Message Center. If you receive an email claiming to have an urgent attachment or requiring a response with sensitive information, do not respond and do not click on the attachment.

The bank allows certain tax and financial partners to retrieve your data using sign-on information. Trusted services will be displayed under Linked Apps and Websites. If you recently provided sign-on information to a company but don't see a link, you may consider changing your password to remove the company's access.

Overall, if you're uncertain if contact is legitimate, it's safer to report it to Chase than to risk revealing sensitive data to the wrong people.

How Do I Report Fraud or a Fraudulent Charge to Chase?

Why Did GetHuman Write "How Do I Report Fraud or a Fraudulent Charge to Chase?"?

After thousands of Chase customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Report Fraud or a Fraudulent Charge to Chase? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Chase if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Chase Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Chase in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Report Fraud or a Fraudulent Charge to Chase? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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