According to the FBI's Internet Crime Complaint Center, $30 million dollars were lost to phishing scams in one year. It's important to keep your banking information safe and to report fraudulent Chase incidents immediately.
You can report fraudulent activities to Chase, but the bank also recommends alerting governmental agencies. Chase works with domestic and international law enforcement authorities to shut down servers sending fraudulent content and arrest responsible parties. To ensure your account's safety:
If you've accidentally provided your debit or credit card number, taxpayer identification, or chase.com sign-on information to anyone suspicious, you'll need to call Chase immediately.
In addition, you can dispute individual unauthorized Chase charges online by finding the transaction, clicking the nearby arrow, and following through with details to begin the dispute process.
Alternatively, sign on at chase.com and send a notice about the unauthorized Chase charges through the Secure Message Center. Once the message is sent, Chase may still need to obtain additional information by phone.
Only provide account details to Chase if you initiated the interaction, such as when calling support, sending messages with the Secure Message Center, or talking to a bank employee at a local branch.
Chase will not contact you to ask for confidential information, whether that is by email, text, or phone. Important messages are only sent through the Secure Message Center. If you receive an email claiming to have an urgent attachment or requiring a response with sensitive information, do not respond and do not click on the attachment.
The bank allows certain tax and financial partners to retrieve your data using sign-on information. Trusted services will be displayed under Linked Apps and Websites. If you recently provided sign-on information to a company but don't see a link, you may consider changing your password to remove the company's access.
Overall, if you're uncertain if contact is legitimate, it's safer to report it to Chase than to risk revealing sensitive data to the wrong people.
After thousands of Chase customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Report Fraud or a Fraudulent Charge to Chase? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Chase if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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