If you have taken a look at your Chase statements and believe that someone has made one or more fraudulent charges, or if you have been the victim of identity theft and worry that fraudulent charges are being made, it is important that you contact Chase immediately to report these charges. The sooner the bank is notified, the less the potential damage that you will have to deal with.
Reporting the Charges by Phone
This is the course of action that Chase recommends, as it will get the quickest response. Call Chase bank at its customer service phone number.
Reporting the Charges by Email
Chase bank strongly recommends that you report fraudulent charges by phone, rather than by email. However, if you need to make the report by email for some reason, follow these instructions:
If You Have Received a Suspicious Email
One of the most common ways that thieves get the information needed to make fraudulent charges on your account is by phishing, or sending fraudulent emails that purport to be from your bank and ask you to verify certain information. If you have received a suspicious email that you believe may be a phishing attempt, email Chase at its dedicated phishing email address, phishing@Chase.com. You will be sent verification email letting you know they received your message.
If you have any questions, you can contact Chase via Twitter or Facebook. Do not send any personal or identifying information by Twitter or Facebook.
You should also report any fraudulent charges to your police department, for criminal investigation.
After thousands of Chase customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Report a Fraudulent Charge to Chase? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Chase if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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