Sometimes life throws you a curve, and you find yourself having trouble making your monthly payments. If you are a Chase cardholder, and you are having difficulty making your payment, you may be asking how you can request an extension on your credit card bill. Chase allows extensions/deferments on credit card accounts if you have been impacted by Covid-19. You can contact customer service here for more information, and you can find out below how to request an extension.
Requesting an extension, often called a deferred payment or deferment, can be done one of four ways: through your online account, at a local branch office, via telephone, or through USPS correspondence.
The quickest way to request a deferment is to do so via your online account access. You can request the extension by following these steps:
You can also visit a local Chase branch and request a deferment in person. The customer service representative will help input the request on-site and provide you with the date your deferment/extension begins and ends.
You can contact customer service here and request a deferment via telephone. When calling Chase credit card customer service, you will need to provide your account number or social security number and other identifying information.
You can mail a request to defer or extend your Chase credit card payments via USPS mail. Write a letter to Chase explaining your circumstances that have prompted the request for an extension (whether it be decreased work hours due to Covid, active Covid infection, recovery from infection, or other Covid-related reasons). Chase will notify you of the decision to defer or not and the dates of the extension.
When requesting a deferment or extension, be aware of the following:
When looking at managing your Chase credit card bill, you may qualify for an extension or deferred payment if you are having trouble meeting your requirements. For more information or assistance, contact Chase credit card customer service here.
After thousands of Chase customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Request an Extension on My Chase Credit Card Bill? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Chase if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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