Forgetting your username and password is rarely an exciting situation, and needing to reset one or both can be inconvenient. If you forget one or both for your Chase account, there are a few steps to take and this guide will walk you through them.
Via the Chase app
It's at this point that Chase will need to identify both you and your account, which can be done by using one of the following:
Depending on your choice, you may be asked to provide either your Chase account number or card number, or an email address and an ID number. Simply follow the prompts and you'll be that much closer to resetting your password or username. However, if you want to just change your password or username for security's sake just log into your account and go to Profile and Settings on Chase.com. Chase does offer the following tips when it comes to creating a secure password, and their customer service is always available.
After thousands of Chase customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Reset My Chase Username or Password? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Chase if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Chase in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Reset My Chase Username or Password? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.