How Do I Reset My Username and Password with Chase Bank?

This article talks about changing your Chase bank username and password. Two different scenarios are described: changing your username and password for security purposes, and doing so because you have forgotten them and lost access to your account. Instructions are provided for both. Advice on contacting Chase for help is provided as well.

If you have forgotten your Chase bank username or password then you need to learn how to regain access to them or change them. You should also periodically change them even if you have not forgotten, for security reasons. Read on to learn how change your username and password.

Resetting a Forgotten Username or Password

  1. Go to the Chase bank website.
  2. Log in to your Chase account.
  3. Click on Forgot User ID or Password.
  4. Choose the identity verification option that works best for you from the menu.
  5. Select the account you want to access.
  6. Enter whatever additional information that is requested.
  7. Click on the Next button.

You will be sent an email with your username and temporary password. Once you have logged into your account again you can change the password to a new permanent password following the instructions below.

Changing Your Username or Password in Your Account

If you can access your account but need to change your username or password, just follow these instructions.

  1. Go to the Chase website.
  2. Log in to your account.
  3. Click on the person icon.
  4. Click on Edit, under the Profile and Settings header.
  5. Enter your old password in the text field provided.
  6. Enter a new password in the text field provided.
  7. Click on the Submit button.

If you need any assistance or have a question, contact Chase bank for help. It has a phone line, an online help desk, email support, and live chat support. The phone line and live chat support can be your quickest option, but you might also have a hard time getting through if the customer service department is very busy. If you cannot get through, leaving a message by email or on the help desk would work best.

Why Did GetHuman Write "How Do I Reset My Username and Password with Chase Bank?"?

After thousands of Chase customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Reset My Username and Password with Chase Bank? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Chase if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Chase Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Chase in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Reset My Username and Password with Chase Bank? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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regain Chase account access
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