How Do I Cancel My Account with Chegg?

What happens when you no longer want to use Chegg's services and want to cancel your account? You can cancel your Gregg account using these helpful tips.

Chegg is an education technology company based in the US, and it offers student services such as online tutoring, test preparation, internship matching, and college application advice. You can also rent digital or physical textbooks from the company.

What happens when you no longer want to use Chegg's services and want to cancel your account? You can cancel your Gregg account depending on the services you have subscribed from the company.

There are a plethora of reasons why you may want to cancel your Chegg account. You may no longer need to use their services. You may find similar services for a cheaper price. You also may have issues with the site that you deem irresolvable. Regardless, cancelling your Chegg account is a relatively simple process.

It is crucial to know that you can pause your Chegg account if you only want to close it temporarily. Pausing your account means that you are no longer charged for Chegg services while you are not using them. However, you will find your bookmarks, Expert Q&A questions, and other account settings just the way you left them. Moreover, pausing is only possible for monthly Chegg subscribers.

You can pause your subscription to Chegg through the following process:

  1. Launch the web browser on your desktop and go to the Chegg website
  2. Input your log in details and log in to your account
  3. Go to 'My Account'
  4. Click 'Orders'
  5. Under 'Subscriptions' scroll to the particular Chegg subscription you want to pause and click 'Pause Subscriptions.' In this case you should choose all of them
  6. Choose how long you would like to pause your account. The options range from one to six months
  7. Click 'Pause Subscription' to confirm the pause.

Make sure you close any open transactions you may have with Chegg before closing your account such as book rentals, refunds or returns. Failure to do so may lead to further charges on your credit or debit card.

Cancelling Your Chegg Account

You can cancel your Chegg in a variety of ways including:

Website

You can cancel your Chegg account directly from their website through the following process:

  1. Launch the web browser on your desktop and go to the Chegg website
  2. Input your log in details and log in to your account
  3. Go to 'My Account'
  4. Click 'Orders'
  5. Under 'Subscriptions' scroll to the particular Chegg subscription you want to cancel be it Chegg Study, Math Solver, Writing or Tutors. If you want to cancel your entire account, select them all and then click 'Cancel Subscription'
  6. On the subsequent screen select an apt reason for why you are cancelling your account. Once your subscription cancellation is cancelled, charges will no longer be applied but you still have access to Chegg services for the remainder of your billing period.

Contact Customer Care

If you want to cancel your Chegg account and all your subscriptions in one step, your best option is to directly contact customer care. You can contact Chegg customer care in the following ways:

Phone

Calling Chegg's customer care is one of the fastest and most efficient ways to cancel your account with them. You should check their website to check when the line is open. You can retrieve the phone number from GetHuman.

Live Chat

The live chat facility is also a great way to directly contact Chegg customer care for account cancellation. It is fast and you will chat in real time with a Chegg representative.

You can find the link to the live facility on GetHuman.

Email

Sending an email is slower than the two options above but it does afford you the advantage of time and space to clearly describe why and when you want your account cancelled. You can find the Chegg customer service email address on GetHuman.

Why Did GetHuman Write "How Do I Cancel My Account with Chegg?"?

After thousands of Chegg customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Cancel My Account with Chegg? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Chegg if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Chegg Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Chegg in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Cancel My Account with Chegg? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Chegg

Asked 4 months ago
Viewed 261,068 times
Chegg
Chegg account
account issues
cancel account
chegg disputes
Chegg customer concerns
Cancel Account
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free reviews, tools and information. You can help!