If you think that Chegg charged you unfairly, you may contact the support team and ask for help. Before that, it is important to make sure that you were overcharged and it is not just a misunderstanding.
If you think that you were charged twice, it may be because of multiple authorizations. If that is the case, the charges will drop off in five business days. Only one of the charges will settle. If there is still an overcharge, you should contact the customer support team and ask for help.
Finding Out Why You Were Charged
Questionable charges can be frustrating. These are some of the reasons why you may have been charged.
1. You Might Have a Chegg Study Subscription
If you signed up for Chegg Study, your subscription may be renewed. If you see an extra charge, it may be for that subscription. It is possible to sign up for a Chegg Study subscription when renting a book or as an independent product.
You can check your billing and subscription information by following these steps;
1. Sign in to your Chegg account
2. Navigate to the option 'My Account'
3. Click 'Orders'
If you don't see a relevant subscription, log in with other email addresses that may be associated with the Chegg account. If you do not have a Chegg Study Subscription, your overcharge may be due to other reasons.
You Might Have a Chegg Tutors Subscription
Chegg Tutors is an online tutoring service billed on subscription. If there is an overcharge on your account, it may be because you used more minutes than what is allocated in your subscription. To avoid the overcharge, stick to the limits of your subscription. You can check your billing and subscription information by signing in to your Chegg account, navigating to the option 'My Accounts,' and then 'Orders.'
You May Have a Chegg Math Solver Subscription
If you signed up for a Chegg Math Solver, your subscription may be renewed. The extra charge may be your subscription fee. You can check your billing information by signing in to 'My Account' and then 'Orders.'
If you don't see the subscription, try logging in with other email addresses that may be associated with your account.
You Might Have an Overdue Rental Book
If you did not return your rental book on time, you may have to pay a fee. The fee extends your rental for ten extra days. The cost of an overdue rental is 25% of the rental price plus tax.
If this is the case, you have not been overcharged and you cannot claim a refund. If you don't return your book within the extended due date, you must pay the entire purchase price of the book minus the extension fees.
If you were overcharged even though you already returned the book, contact the support team and ask for help.
If it is established that Chegg overcharged you, you are eligible for a refund. The refund should appear in your account within five business days.
If you need help from Chegg, you may contact their customer support team. The best way to contact Chegg is on the phone. It gives you the chance to speak with a support agent and explain your concerns. Another way to speak directly with a representative is through live chat. It is a good option if phone support is not an alternative.
If you don't need to speak with a representative, you may contact Chegg through email. You may have to send a few emails back and forth before getting the help you need. The Chegg help desk has tips and suggestions that may help you address your concerns.
After thousands of Chegg customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Fix an Overcharge on My Chegg Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Chegg if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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