How Do I Return a Book to Chegg?

If you got a book from Chegg but need to return it for some reason, you can qualify for a refund as long as you make the return within the refund window. You can return a physical book to Chegg by shipping it via UPS. You can even return a digital book for a refund, although the return procedure is different.

Chegg is an excellent resource for cheap textbooks and other learning resources. If you got a book from Chegg but find that you no longer need it for some reason, you probably want to return it and, hopefully, get a refund. This article will teach you how.

Chegg's Return and Refund Policy

You can get a refund as long as you return the book within 21 days of purchase, no matter what your reason for the return. However, the book must be in the condition it was in when you purchased it. To get a refund for a digital book, you need to return it within 14 days of purchase. If you are unsure of the purchase date, check the confirmation email you received when you ordered it. Please note that shipping costs are not refunded.

How to Return a Physical Book to Chegg

  1. Go to the Chegg website.
  2. Click the Sign In link and sign in to your account.
  3. Choose the Orders link.
  4. Click on the book you want to return.
  5. Pick the Return option.
  6. Print out the Chegg return shipping label.
  7. Package up the book.
  8. Put the shipping label on the package.
  9. Ship the book back to Chegg at any UPS location.

How to Return a Digital Book to Chegg

  1. Go to Chegg's web page.
  2. Sign in to your account.
  3. Click on the Orders link.
  4. Choose the book you want to return.
  5. Click on Return.
  6. Follow any further prompts you are given.

Contacting Chegg

If you need any help making your return or have questions about the book you bought, contact a Chegg customer service representative for help. You can reach one by phone, chat, email, or help desk.

Why Did GetHuman Write "How Do I Return a Book to Chegg?"?

After thousands of Chegg customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Return a Book to Chegg? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Chegg if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Chegg Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Chegg in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Return a Book to Chegg? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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