How Do I Return the Wrong Book Back to Chegg?

This article talks about how you make a return to Chegg if you received the wrong book instead of the one you ordered. Chegg's textbook return policy is described. Instructions are given for returning a physical book to Chegg. Instructions are also given for returning a digital book to Chegg.

Chegg sells inexpensive textbooks. If you ordered a textbook got the wrong one sent to you by Chegg, just read on to learn how you can return the book and get a refund.


Chegg's Return Policy

You can return the book with no questions asked for a refund less the original shipping costs, as long as you make the return within 21 days of the purchase. To qualify for the refund, you must return the book in the same condition as you received it. You can return any digital book with no questions asked if you make the return within 14 days of the purchase.

If you cannot remember exactly when you purchased the book, you can check the order confirmation email you received when you ordered it, to make sure you are returning the book within the time limit.

Returning a Physical Book to Chegg

  1. Go to Chegg's home page.
  2. Click on the Sign In link in the upper right corner.
  3. Sign in to your account.
  4. Click on Orders.
  5. Select the book that you wish to return.
  6. Select Return.
  7. Print out the UPS shipping label.
  8. Put the book in a box.
  9. Attach the shipping label to the box.
  10. Take the package to your local UPS store.

Returning a Digital Book to Chegg

  1. Go to Chegg's home page.
  2. Click on the Sign In link in the upper right corner.
  3. Sign in to your account.
  4. Click on Orders.
  5. Select the book that you wish to return.
  6. Select Return.
  7. Follow the instructions you are given to complete the return process.

If you have any questions about your book or need help with the return process, you can contact Chegg's customer support service. It has phone, email, chat, and help desk options.

Why Did GetHuman Write "How Do I Return the Wrong Book Back to Chegg?"?

After thousands of Chegg customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Return the Wrong Book Back to Chegg? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Chegg if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Chegg Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Chegg in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Return the Wrong Book Back to Chegg? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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