Chegg is a California-based company that offers student services such as tutoring, searches for scholarships, and advice on college applications.
You must provide them with a valid payment method such as a credit or debit card tied to your account. You may use the payment option when making purchases on Chegg.
The company will confirm that your payment option is valid by initiating a pending charge. The charge will appear on your financial statement even though it won't be confirmed. It will be initiated whenever you edit your payment information. You can make orders starting as soon as your payment method has been approved.
Tracking Your Book on the App
If you have not received your book, it may still be in transit. You can track its status using the iOS app.
1. Click on the Chegg logo and click 'My Account'
2. Find the book you want to track under the section 'My Orders'
3. Click 'Track Shipment'
4. You will see a screen with the tracking information of your book
If You Can't Find Your Tracking Information
1. Sign in to your Chegg account
2. Navigate to the option 'My Account' and then 'My Orders'
3. Find the order you wish to track
4. Click on the UPs tracking number
5. You will see the status of your order with UPS.
If you order with next day delivery, you may have to wait up to two days before your tracking number is generated. This means that it may be impossible to track your book.
Returning Your Textbook Order
If the order you got was not complete, you may return it or contact the support team and ask for a refund. You may return your order within 21 days of placing your order.
1. Sign in to your Chegg account
2. Print your return label
3. Paste the label on the box and get rid of the old shipping label
4. Drop the order off at UPS and request your refund
Chegg pre-paid UPS return labels may only be sent within the United States. Once you have checked your returned item into the warehouse, you will receive a confirmation email and your refund will be automatically processed. You may get your refund in about five business days. You won't receive a refund if it has been over 21 days.
Your Chegg order may be shipped anywhere within the United States. Shipping takes one to ten business days depending on your location and shipment method. When your order is being processed, you will see your shipping options. Choose the most appropriate one for you on the 'place order' page. For post office boxes, only standard shipping is available. There may be additional shipping charges when shipping to certain locations. Chegg does not ship orders to international and military addresses.
The best way to contact Chegg if you need help is on the phone. You will be connected with a representative who will help you find the help you need.
If you don't want to speak with a representative on the phone, you may seek help through the live chat.
It is a great option to speak with a support representative. You may use live chat to request a refund or report your missing order. You may also seek help through email. Keep your email brief but include all the important details. If you wish to seek help on social media, Twitter is a good option. You will receive a response in a few hours. The help desk is the best place to seek support before contacting the customer support team directly.
After thousands of Chegg customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If I'm Missing My Chegg Oder? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Chegg if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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