What Happens If I Return a Chegg Book Too Late?

Chegg is an American educational company that offers textbook rentals. The company has a straightforward rental policy. However, the policy is different for physical and digital books. If you return the book too late, you can either pay an extension fee or a more substantial late fee. For any problems returning a book, contact customer service.

Chegg is an American educational company with about 4 million subscribers. They offer services such as textbook rentals (both physical and digital) and online tutoring among others.

As far as textbook rentals are concerned, they are usually rented out with a specific due date just as in a traditional library. Therefore, you need to return the book before or on the due date as agreed between you and the company.

The good news is that Chegg has a very clear-cut return policy as we will see below. There is a different policy for returning digital textbooks and that for electronic textbooks.

Chegg's Physical Textbook Return Policy

If you no longer need the textbook you rented from Chegg or chose the wrong textbook, then you can return it to the company within three weeks of ordering the book.

The process of doing so is as follows:

1. Launch your web browser and open the Chegg website.

2. Log in to your Chegg account.

3. Proceed to printing the return label from the company. You will have to pay a small fee for it.

4. Pack the book or books securely in a box and wrap it securely. Ensure you include the prepaid return label.

5. Check the return label which will tell you the shipping company you will use to return the book which is usually FedEx or UPS.

6. Find a drop off location for the shipping company and take the box there.

You should note that it can take up to two weeks to process a return request after you have dropped it off at a shipping carrier. The company will then email you when they receive your package. They will message you about each book individually.

They will also email you when your refund has been confirmed. You will then receive a refund within 5 days bar for the shipping costs.

Chegg's Electronic Textbook Return Policy

You need to return electronic textbooks to Chegg within 2 weeks of renting them. You do so by simply cancelling the order using the process outline below:

1. Launch your web browser and open the Chegg website.

2. Log in to your Chegg account.

3. Proceed to your list of electronic textbook orders.

4. Find the order that you would like to cancel.

5. Click the drop-down menu icon to see your options.

6. Click 'Cancel.'

You should note that you cannot return an electronic textbook if you have reached your print limit for the book even though you return it within 2 weeks.

For some books, you will have to return the digital access code. However, you can still receive a refund for such returns.

Returning Books Past Their Due Date

Now that you know Chegg's return policy, you should know what happens when you return books beyond their due date. There are two types of fees to be paid when you return Chegg books past their due date.

The company allows you to extend your book's due date by ten days to give you more time to finish using the book. However, you will have to pay a fee for the extension.

The other fee you have to pay is the book's purchase fee. It is the fee you will have to pay when you return the book beyond its extended due date.

The fee includes the price of the textbook after deducting the rental and extension fees that have been paid prior. If you return the book within a week of being charged this fee, it can be refunded.

For any issues returning a Chegg book past the due date, feel free to contact customer service.

Why Did GetHuman Write "What Happens If I Return a Chegg Book Too Late?"?

After thousands of Chegg customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Happens If I Return a Chegg Book Too Late? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Chegg if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Chegg Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Chegg in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Happens If I Return a Chegg Book Too Late? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked a year ago
Updated a year ago
Viewed 77,733 times
What happens when you return a Chegg book too late
returning a Chegg book too late

What customers are saying about this and similar problems

I have a test tomorrow and my account is suspended, I use my phone and computer, and I...
I have a test tomorrow and my account is suspended, I use my phone and computer, and I...
Stolen card .you asked my * last numbers. Its **** .name George Kalos .dont accept the...
Requesting refund for ongoing subscription that I now cancelled but have been charged o...
I forgot the email in which I used for my Chegg account and I can't for the life of me...

Free Moving Concierge

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Talk to Us Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!