What Do I Do If I'm Having Trouble with My Chime App?

Chime allows you to bank on the go, but what do you do when the app isn't working? We detail the steps you should take to get your account up and running again.

Chime is one of the fastest growing banks in the United States of America. Their online banking services are particularly attractive. Once you open an account with Chime, you get a Visa debit card, a spending (checking) account and a savings account that can all be managed through a wonderfully designed mobile banking application.

Chime is the best bank to have a free savings and checking account since the bank has no monthly fees, transaction fees or overdraft charges. You can almost set your account on autopilot and watch as the money flows into it.

The Chime banking app is predominantly used by younger people who know how to use such applications. However, sometimes the app may face issues that may impede your banking activity.


The first step you should take when facing trouble with the Chime app is to implement some troubleshooting solutions and see if the app returns to working order.

The first troubleshooting solution you should try is the oldest one in existence. Switch your phone off and then switch it on again. Subsequently try logging on to the app and see if the issue has been fixed.

If the above solution does not work, it may mean that your Chime app is not functioning properly due to bugs in the app. Updating the app should fix the issue immediately. You can update the app from the relevant app store directly. Alternatively, you can delete the app and then reinstall it which ensures that you download the most recent version of the app with the earlier bugs fixed.

If the trouble you are experiencing with the app involves trouble making in-app purchases, you should ensure that Apple Pay is set up correctly if you are using an iOS run device and Samsung Pay or Google Pay if you are using an Android device.

If you are having trouble using the Chime app's fingerprint authentification feature, there are certain steps you should take. The first is to ensure you are using Android 6.0 or a newer version of the operating system. If you do not, you should upgrade it. You should also ensure that your phone can currently support fingerprint scanning. Ensure that your sensors are in perfect working condition.

Last but not least, trouble with the Chime app may be as a result of Chime servers being temporarily down. You should check the website to ensure that this is the case. In such a scenario, Chime will provide an estimate of how soon they can fix the issue. All you can do is wait and be patient.

If you do the above and still have issues using the Chime app, you should contact customer support immediately you can do so through the following avenues:

Mobile App

If you are having trouble using the Chime mobile app but can still access it, you can use the app to contact customer support directly. Just scroll down to the bottom of any page of the app and click 'Contact Us.'

You will be automatically directed to a Chime customer support agent.


The best avenue to use to report app issues to Chime's customer support is the phone. A phone call is fast and efficient. The customer support representative should be able to assist you fix the issue or give you an explanation as to why you are facing the issue.

You can obtain Chime's customer support phone number from GetHuman.


Sending Chime's customer support an email about app issues is also an alternative. It is slower the other alternatives but will still accomplish the goal. Describe the app issues in detail but be as straight to the pint as possible.

The Chime customer support email address can be found on GetHuman.

What Do I Do If I'm Having Trouble with My Chime App?

Why Did GetHuman Write "What Do I Do If I'm Having Trouble with My Chime App?"?

After thousands of Chime customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If I'm Having Trouble with My Chime App? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Chime if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Chime Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Chime in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If I'm Having Trouble with My Chime App? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 3 years ago
Updated 3 years ago
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