If your Chime card is missing, it may be lost or stolen. You should disable your transactions as soon as possible. If you don't, the thief may use it to steal from you. Follow these steps to disable your transaction on the website or the app;
1. Find the Security section under 'Settings'
2. Turn off 'Chime Card Transactions'
Canceling your transactions will automatically make it impossible for transactions to be completed on your card. you may request a new Chime card to replace your old or stolen one. Click on the option 'Replace my Card' in the card settings on your app. You will need to confirm your address and state whether your card was damaged, lost, or stolen. Your replacement should be sent to you within two weeks.
Getting a New Chime Visa Debit Card
If you are ready for your new Visa Debit card, you must contact the support team on the phone. You will be required to specify whether the card was damaged, lost, or stolen. Enter your social security number and confirm that you want to request a new card.
Your replacement should be sent to you in seven to ten business days. To replace your card, you need to provide the following information;
1. Your full name
2. your transaction history
3. Your spending account number
4. Your Chime Visa card number
5. Any other important information that may be requested
Activating Your New Card
There are a few ways to activate your card and reset your Pin.
1. Log in to your account
2. The Member Services Specialist will ask that you provide them with details such
3. your Pin
4. the last four digits of your Chime Visa Debit card
5. the last four digits of your Social Security Number
6. the CVV code at the back of your card
If you experience any problems when trying to activate your new card, you may contact the customer support team and ask for help.
If You Notice Unknown Transactions on Your Card
If there are unknown transactions on your card, someone else may have accessed it. You need to block your card temporarily. You can do it by following these steps;
1. log in to your account on the app or website
2. Turn off 'Chime Card Transactions on the 'Settings' option
3. Once you have blocked your card, it is impossible to make ATM transactions or new purchases
4. Contact the customer support team via email or on the phone.
Canceling a Transaction
If there are unauthorized transactions, you can cancel them. Contact your merchant directly and ask to cancel your transaction. You may be eligible for a refund. Most merchants will send a refund in three to five business days.
If you have trouble canceling your transaction, you may need to contact the customer support team and ask for help.
What Happens to Your Dispute Number if Your Spending Account is Closed?
If you are disputing transactions on our Spending account and are approved for provisional credits, you will receive an extra check for the amount that has been credited to your account. Another option is to receive a single check if the credits are given on your first check issued.
If you need help from Chime, you may contact their customer support team.
The best way to contact Chime is via email. There is no option to speak directly with a customer care representative. Include all the important details in your email to get the help you need. Chime does not offer support on their social media sites or on the phone.
After thousands of Chime customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If I'm Missing My Chime Card? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Chime if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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