How Do I File a Complaint with Chipotle?

If you have a complaint with your order, you may contact members of the support team with these helpful tips.

Chipotle is a fast-food chain that serves over 700, 000 people in 2010 locations every day. The chain specializes in foods such as chicken, beef, tacos, grande burritos, and vegetarian burrito. Even though Chipotle tries to deliver your order accurately and in good condition at all times, it is not always possible.

If you have a complaint with your order, you may get help from members of the support team. Before you try contacting the head office, there are a few ways at you may try to deal with the situation.

The first step when you notice a problem with your order should be to ask the person who placed your order. Use the number that you used to place your order to contact them. Politely explain why your order is wrong and the kind of help you would like to receive.

Most of the time, you will be able to receive the help you deserve. If you do not get the help you want, you may have no option but to contact the manager. Call them and explain why your order is wrong and that you were not able to get help on your first attempt. They may send you a different order or give you some sort of credit for your next purchase. Most managers will apologize if the chain is at fault. They will go out of their way to make the situation right.

Visit the Location

If you live close to your local Chipotle, it is okay to visit the location and ask for help. Speak to the manager and explain why your order is wrong. If you can convince the manager that what you ordered is not what you got, they will replace your order and give you an apology.

If the food you ordered from Chipotle causes you to experience any health complications, you may send them a legal notice. You have the right to file a consumer case against them and get compensation.

Send a Letter

A great way to contact Chipotle if you are not in a hurry to get help is by sending a letter. In your letter, include the details of your problem, the type of help you would like to receive, and the type of help you have already received.

The Help Desk

The best way to receive help with your problems with Chipotle is through the help desk. It has plenty of targeted tips and reminders that may help you find a solution to your problem. Giving the exact details of your problem makes it possible to get the right help fast. You get a chance to interact with other Chipotle customers and learn from your experiences.


The best way to contact the customer support team if you wish to speak with a representative is over the phone. You should be connected with one in less than an hour. You may call from Monday to Friday from 8 am to 5 pm EST.

Unfortunately, Chipotle does not offer support on email. Do not send them an email to answer questions about your wrong order. They do not offer support on live chat, Facebook, or Twitter.

The best way to connect with members of the support team is through GetHuman. They will help you connect with members of the support team fast depending on your exact problem. GetHuman has skip the wait feature that makes it possible for you to connect with representatives fast.

They help customers get their problems addressed as quickly as possible. It avails the contact information of Chipotle Mexican Grill that you may not find anywhere else.

How Do I File a Complaint with Chipotle?

Why Did GetHuman Write "How Do I File a Complaint with Chipotle?"?

After thousands of Chipotle Mexican Grill, Inc. customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I File a Complaint with Chipotle? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Chipotle Mexican Grill, Inc. if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Chipotle Mexican Grill, Inc. Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Chipotle Mexican Grill, Inc. in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I File a Complaint with Chipotle? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Chipotle Mexican Grill, Inc.

Asked 3 years ago
Updated 3 years ago
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