What Should I Do If I Was Overcharged by Chipotle?

Cases of overcharge are rare and far in between. However, they do happen. This can be due to a variety of reasons. Here's some helpful tips to assist you.

Chipotle Mexican Grill, or as its commonly known as, Chipotle, is a Newport Beach, chain of fast-casual restaurants. The name is derived from the Aztec term to describe a smoked and dried jalapeno chili pepper.

Chipotle serves primarily Mexican cuisine and has outlets in Canada, France, the United Kingdom, and Germany.

Cases of overcharge are rare and far in between. However, they do happen. This can be due to a variety of reasons.

The auto order option on your Chipotle app may be selected, resulting in an extra order to your meal, or a mistakenly placed order.

However, do contact the Chipotle customer care department for assistance on GetHuman.

On the occasion that you are overcharged for your dining experience at Chipotle, kindly refer to the steps in place to rectify any billing errors.

  1. It is suggested that you retain your meal receipt to facilitate the tracing of your order and meal server during your dining experience at Chipotle.
  2. Have the dollar value of the disputed charge(s) on hand as it will be required by the customer care provider.
  3. Any credit card(s) used to transact the disputed charge will also be required to facilitate any charge reversals, if any.
  4. Call the particular outlet your complaint was experienced at and ask to speak to the manager, supervising operations. Make them aware of your distress and appropriate measures should be taken.

Chipotle takes financial security seriously and advises all its customers to be vigilant with their credit card charges too. In the event of transactions made in error to Chipotle, you should contact your bank immediately and request a reversal of the fraudulent charges.

Due to the nature and seriousness of credit card fraud, Chipotle advice one to alert the police to fraudulent charges made on their cards and acquire an official police report on the same.

You may be asked to provide details of your email or shipping address to better and efficiently resolve your grievance.

In the event of a return, you will be required to cover the shipping charges and asked to retain the proof of delivery back to chipotle. Only items directly bought at a Chipotle outlet may be returned.

For any inquiries, please do not hesitate to get in touch with the customer care representatives at Chipotle through the following ways:

Email support

Sending an email gives one the freedom to give a detailed description of the issue at hand. It is usually reserved for complicated issues that are not quite as urgent, but it can also be used to complain about an overcharge. Chipotle's email address can be found on the Chipotle website.

Help Desk

Chipotle customer service maintains an online help desk via which its customers present a varied array of issues regarding their dining experience.

You can obtain the link to the help desk from GetHuman

Social Media

Chipotle runs and maintains a social media footprint to better serve its customers and address their queries.

Through their Twitter and Facebook platforms, Chipotle's customer service addresses a variety of challenges experienced by customers.

The number of queries raised this on these platforms is, however, numerous, and drawing the necessary attention towards yours may take some time. Alternatively, a direct message on these platforms may get more attention than a general post.


Chipotle has a functioning call assistance service for its customers. It is handled directly by their customer service personnel.

Regardless of the nature of the grievance, kindly be respectful and courteous when reporting the overcharge on your bill.

To speak to a live agent, follow the series of voice prompts.

Chipotle's phone number can be retrieved from GetHuman.

What Should I Do If I Was Overcharged by Chipotle?

Why Did GetHuman Write "What Should I Do If I Was Overcharged by Chipotle?"?

After thousands of Chipotle Mexican Grill, Inc. customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Should I Do If I Was Overcharged by Chipotle? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Chipotle Mexican Grill, Inc. if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Chipotle Mexican Grill, Inc. Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Chipotle Mexican Grill, Inc. in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Should I Do If I Was Overcharged by Chipotle? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Chipotle Mexican Grill, Inc.

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