Chipotle Mexican Grill, or as its commonly known as, Chipotle, is a Newport Beach, chain of fast-casual restaurants. The name is derived from the Aztec term to describe a smoked and dried jalapeno chili pepper.
Chipotle serves primarily Mexican cuisine and has outlets in Canada, France, the United Kingdom, and Germany.
Cases of overcharge are rare and far in between. However, they do happen. This can be due to a variety of reasons.
The auto order option on your Chipotle app may be selected, resulting in an extra order to your meal, or a mistakenly placed order.
However, do contact the Chipotle customer care department for assistance on GetHuman.
On the occasion that you are overcharged for your dining experience at Chipotle, kindly refer to the steps in place to rectify any billing errors.
Chipotle takes financial security seriously and advises all its customers to be vigilant with their credit card charges too. In the event of transactions made in error to Chipotle, you should contact your bank immediately and request a reversal of the fraudulent charges.
Due to the nature and seriousness of credit card fraud, Chipotle advice one to alert the police to fraudulent charges made on their cards and acquire an official police report on the same.
You may be asked to provide details of your email or shipping address to better and efficiently resolve your grievance.
In the event of a return, you will be required to cover the shipping charges and asked to retain the proof of delivery back to chipotle. Only items directly bought at a Chipotle outlet may be returned.
For any inquiries, please do not hesitate to get in touch with the customer care representatives at Chipotle through the following ways:
Sending an email gives one the freedom to give a detailed description of the issue at hand. It is usually reserved for complicated issues that are not quite as urgent, but it can also be used to complain about an overcharge. Chipotle's email address can be found on the Chipotle website.
Chipotle customer service maintains an online help desk via which its customers present a varied array of issues regarding their dining experience.
You can obtain the link to the help desk from GetHuman
Chipotle runs and maintains a social media footprint to better serve its customers and address their queries.
Through their Twitter and Facebook platforms, Chipotle's customer service addresses a variety of challenges experienced by customers.
The number of queries raised this on these platforms is, however, numerous, and drawing the necessary attention towards yours may take some time. Alternatively, a direct message on these platforms may get more attention than a general post.
Chipotle has a functioning call assistance service for its customers. It is handled directly by their customer service personnel.
Regardless of the nature of the grievance, kindly be respectful and courteous when reporting the overcharge on your bill.
To speak to a live agent, follow the series of voice prompts.
Chipotle's phone number can be retrieved from GetHuman.
After thousands of Chipotle Mexican Grill, Inc. customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Should I Do If I Was Overcharged by Chipotle? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Chipotle Mexican Grill, Inc. if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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