Since everyone is different, the quality of Chubb's auto insurance will depend on your needs and situation. However, there are a few metrics you can use to decide if Chubb is right for you.
J.D. Power ranks insurance companies based on several factors, including customer satisfaction. Chubb received 853 out of 1,000 points in this category, which is similar to most major insurance providers.
The Better Business Bureau provides an online platform for customer reviews. Chubb only has one review, with the customer giving the company one star. The Bureau also grades businesses on a scale of F to A+ based on several factors. Chubb does not have a BBB grade, indicating that the company has not provided enough information for the Bureau's review process.
Multiple websites offer space for customers to review Chubb insurance. Here's what they have to say:
Many customers are satisfied with Chubb's customer service agents. One describes the staff as "nice," saying they were calm and helpful. Other customers say the agents quickly provided assistance during stressful repair processes.
When discussing cost, many reviewers are willing to pay Chubb's higher prices for the coverage they receive, saying the cost is worth the perks.
Multiple Chubb members say their claim process was frustrating. One describes their experience with Chubb as "great" until it was time to file a claim. Another says the company suspended their coverage after they filed for repair reimbursement.
While many customers seem satisfied with the perks they receive for Chubb's high prices, others say the company's customer care doesn't meet their expectations.
Chubb generally provides standard auto insurance to its customers. However, the company has a reputation for offering extensive membership perks that make its higher prices worth it for some shoppers.
Generous Rental Reimbursement
If you need a rental while your vehicle is repaired, Chubb will cover your cost up to $15,000.
If you use a rental car in a foreign country, Chubb's policies will still cover you.
Coverage for Orignal Parts
Many insurance providers only cover the cost of non-original replacement parts, but Chubb's policies will cover the cost of parts from your car's original manufacturer.
Ultimately, Chubb auto insurance may be a good option for drivers who are ok with higher prices in return for a variety of membership perks.
The company does seem to have subpar customer service, but most members appear to be happy with their policies.
To learn more about Chubb, you can call their customer support hotline.
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