Being a Citi Card member means you have more spending power. You can use your card in most places, but what happens if your card becomes lost or stolen? How do you report your Citi card lost or stolen? You can contact Citi customer support here for information on card security, and you can learn more below on how to report a lost or stolen Citi card.
First, there are some things you can do before the card is lost or stolen to help minimize damages in the event your card is missing and compromised. Some steps you can take include:
Citi allows you to report a lost or stolen card by calling the number from the back of the card, using your Citi mobile app on your phone, or reporting the card lost or stolen online.
To make a report that your Citi card is lost or stolen via telephone, follow these steps:
To report your Citi card lost or stolen via your mobile app, follow these steps:
If you want to make an online report of a lost or stolen Citi card, complete the following:
When your card is reported lost or stolen, it will immediately be canceled and a new card will be issued. If you have any recurring payments attached to the missing card, update the accounts so you don't run into late payments and fees. Also, contact the major credit bureaus that your Citi card was lost or stolen. For more information and support, contact Citi here.
After thousands of Citi Cards customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Report My Citi Card Lost or Stolen? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Citi Cards if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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