Citi Cards: How do I dispute a charge?

A simple 5 step guide for solving this common Citi Cards problem quickly and effectively by GetHuman

Before you get started, be sure you have: Email address on the account, Password, Billing address
1
Sign into your account with your username and password https://online.citi.com/US/Welcome.c?JFP_TOKEN=YRS3XNDR
2
Click on Accounts by clicking the link on the credit card name
3
Click on Account Activity
4
Locate the charge you wish to dispute and from there select the option to dispute it
5
If you don't want to login online to dispute the charge, then you can do so over the phone by calling 800-374-9700
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Author: Adam • July 12th, 2016

About this Step by Step Guide

After thousands of Citi Cards customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: Citi Cards: How do I dispute a charge?; If I get a login ID for Citicards tody, will I be able to see charges of a few months?; Forgot the password and ID to login the credit card account; My fiance and I have the same card. Can we both use it to purchase tickets for a concert?; I wish to remove a delinquincy from my credit report so it doesn't affect my credit score too much.; supposed to activate card, have not received it in mail yet.... So we put together this guide to try to help. It has 5 step(s) to it. It takes an average of 22 minutes to get through these steps according to other users, including time spent working through each step and contacting Citi Cards. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for Citi Cards Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Citi Cards that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our How do I dispute a charge? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Citi Cards

Citi Cards Phone Number
800-633-7367
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