Coinbase is a digital currency exchange whose physical offices are located in San Francisco, California. You can exchange a multitude of digital and fiat currencies on the exchange from a variety of countries.
Since Coinbase does not operate in all countries, it is crucial that you state the correct country when signing up for an account at the exchange. Your country of residence could make a significant difference when deposit or withdrawing funds from your account at Coinbase.
Changing your country of residence will also affect the types of currencies that you are able to trade on the exchange. There are some digital currencies that are banned in some countries.
People will often move to a new country for a plethora of reasons. Some include marriage, work, religion or business.
Regardless of the reason why you are moving to a new country, if you plan on continuing to use your Coinbase account, you will have to change the address affiliated with your account. Luckily, Coinbase have made it relatively easy for account owners to change the country of residence on record.
It is not as simple as changing your address if you were just relocating within the United States. The one place where you cannot transfer your address to in the United States is Hawaii. Coinbase has been forced to suspend all business activities in the state due to regulatory policies put in place by The Hawaii Division of Financial Institutions (DFI).
Therefore, if moving to Hawaii, you should empty the funds in your account and then close it.
Changing Your Country
If you have recently moved to a new country or have obtained dual citizenship and a valid ID from another country, you have to change the address on your Coinbase account. You can do so by changing the location settings in your account.
To conduct a country change of your Coinbase account, you should follow these steps:
1. Launch your preferred web browser
2. Open the Coinbase website
3. Go to 'Verifications'
4. Go to 'Documents'
5. Select 'Change Country'
6. Select 'Start Verification'
7. Chose the appropriate document type and follow the instructions to upload it. It will have to be a valid document proving your identity as a member of the new country
8. Select 'Allow' and proceed to place the document in view of the space provided or the camera in view. If using your webcam, you will be asked to allow the Coinbase system access to your camera
9. Click 'Take snapshot' to upload the document. You will need to take a snapshot of both sides of the document
10. Select 'Finish and Start Verification' and you should see the change mirrored in your account soon typically a few minutes.
As stated above, there are a limited amount of countries to which you can change your country of residence.
If you cannot change your country of residence through the above process, you will have to do so by contacting Coinbase customer service directly for assistance.
You can contact Coinbase customer service through the following avenues:
Calling Coinbase customer service is your best bet as it pertains to changing the country on your account. A phone call assures you that you will be in direct contact with a customer service representative from the company.
You can find the Coinbase customer service phone number on GetHuman.
You can also use Coinbase's email support to ask them to change the country on your account. It is faster than you think and they will always reply to your email.
Visit GetHuman to find out the Coinbase email support address.
After thousands of Coinbase customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Change the Country on My Coinbase Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Coinbase if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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