Coinbase is a digital currency exchange platform. Clients can use the platform to buy, sell, and store cryptocurrencies. Coinbase deals in cryptocurrencies such as Bitcoin, Bitcoin Cash, Litecoin, Ethereum, and Ethereum Classic. The organization has had Bitcoin transactions in 190 countries worldwide.
If your Coinbase account is disabled, you'll want to act immediately. Coinbase disables accounts when it feels an account's security is in jeopardy. There are several steps you should take to regain access to your account.
Coinbase will temporarily disable an account if it believes a security issue has occurred. Some examples include accounts being targeted by malicious users, security issues around identification when performing account recoveries (password resets), or the client themselves asked for their account to be disabled due to suspicious account actions.
In the future, avoid your account being disabled by installing 2-factor authentication and a complex password that you change every three months. You can install 2-factor authentication by logging on to your Coinbase account, and under 'Security,' adding a phone number to your account.
Go to https://www.coinbase.com
Select 'Sign In' in the top right corner of the screen.
Select 'Forgot Password' under the sign in box.
Enter your email address and click 'Reset Password.'
You will receive an email with reset instructions for your account. Follow the prompted instructions and log back into your account. Make sure to change your password to a complicated, new password that you've never used before.
If you still cannot access your account, you'll need to contact Coinbase's customer support for further assistance.
You can contact the Coinbase customer support team via phone. You will need to provide contact details to confirm your identity. Note that a Coinbase customer service agent should never ask you for your password or your 2-factor authentication codes. Make sure to keep the customer support agent on the line with you until you have successfully logged into your account.
If you prefer not to speak to an agent over the phone, you can try emailing the Coinbase customer support team for assistance. Note that the customer service agent will likely need to verify your identification, so you may simply be asked to call in. Additionally, an email support ticket may take several business days to receive a response. If you're concerned that someone has access to your account, they could cause significant damage while you wait for an email response. And, Coinbase could claim it's not liable because you didn't take the necessary steps to report the issue immediately.
After thousands of Coinbase customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If My Coinbase Account Is Disabled? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Coinbase if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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