What Do I Do If My Coinbase Account Is Disabled?

If you recently tried to login to your Coinbase account and received a notice that your account has been disabled, there are steps you can take to get your account back. Here's what you should know.

Coinbase is a digital currency exchange platform. Clients can use the platform to buy, sell, and store cryptocurrencies. Coinbase deals in cryptocurrencies such as Bitcoin, Bitcoin Cash, Litecoin, Ethereum, and Ethereum Classic. The organization has had Bitcoin transactions in 190 countries worldwide.

If your Coinbase account is disabled, you'll want to act immediately. Coinbase disables accounts when it feels an account's security is in jeopardy. There are several steps you should take to regain access to your account.

Why Are Accounts Disabled?

Coinbase will temporarily disable an account if it believes a security issue has occurred. Some examples include accounts being targeted by malicious users, security issues around identification when performing account recoveries (password resets), or the client themselves asked for their account to be disabled due to suspicious account actions.

In the future, avoid your account being disabled by installing 2-factor authentication and a complex password that you change every three months. You can install 2-factor authentication by logging on to your Coinbase account, and under 'Security,' adding a phone number to your account.

Perform a Password Reset

  1. Go to https://www.coinbase.com

  2. Select 'Sign In' in the top right corner of the screen.

  3. Select 'Forgot Password' under the sign in box.

  4. Enter your email address and click 'Reset Password.'

  5. You will receive an email with reset instructions for your account. Follow the prompted instructions and log back into your account. Make sure to change your password to a complicated, new password that you've never used before.

  6. If you still cannot access your account, you'll need to contact Coinbase's customer support for further assistance.

Contact Coinbase Customer Service Via Phone

You can contact the Coinbase customer support team via phone. You will need to provide contact details to confirm your identity. Note that a Coinbase customer service agent should never ask you for your password or your 2-factor authentication codes. Make sure to keep the customer support agent on the line with you until you have successfully logged into your account.

Contact Coinbase Customer Service Via Email

If you prefer not to speak to an agent over the phone, you can try emailing the Coinbase customer support team for assistance. Note that the customer service agent will likely need to verify your identification, so you may simply be asked to call in. Additionally, an email support ticket may take several business days to receive a response. If you're concerned that someone has access to your account, they could cause significant damage while you wait for an email response. And, Coinbase could claim it's not liable because you didn't take the necessary steps to report the issue immediately.

What Do I Do If My Coinbase Account Is Disabled?

Why Did GetHuman Write "What Do I Do If My Coinbase Account Is Disabled?"?

After thousands of Coinbase customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If My Coinbase Account Is Disabled? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Coinbase if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Coinbase Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Coinbase in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If My Coinbase Account Is Disabled? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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