Coinbase is among the fastest-growing cryptocurrency exchange platforms. The company aims to provide a transparent, accessible, and efficient financial system through crypto. It is easy to use and offers a secure portal to receive and send cryptocurrency.
However, there may be instances where attackers hack your account. If your account is compromised or you notice any suspicious activity within the account, you have to take immediate action.
Customer service helps with the process of securing your account. Read on to know the steps to take if someone hacks a Coinbase account.
Immediately contact Coinbase customer service to lock your account. Inform them that your account is hacked. They will temporarily disable it and lock any sign-in attempts.
The lock also restricts any financial transactions from the account. You can only log in later after completing all secure access steps. These steps include uploading your ID or a photograph for verification.
However, this step does not log out from an active session.
You have to report that your account is compromised through a form. Take the following steps to file a report:
The company reaches out to you within the next 24 or 72 hours. If there are any delays or you require further information, call customer service.
The next step for securing a Coinbase account after it is hacked is to secure the email. Generally, hackers use the email of customers to access cryptocurrency accounts. Check if it is possible to sign in to your mail.
Try changing your password if you have access to your email. Additionally, make sure to turn on the two-step verification process.
If it does not work, contact the email provider. Ask them to lock your account immediately.
Your bank account is also most likely linked to the Coinbase account. Update the bank passwords to check if you have access to it. If your bank account is hacked, contact the bank promptly and inform them.
Set up the two-step verification process for your bank account as well. Look out for any unauthorized transactions. You can find them on your bank statement or Coinbase account.
If you lose funds to any unauthorized third party, call the local police and file your report.
After thousands of Coinbase customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If My Coinbase Account Is Hacked? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Coinbase if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Coinbase in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If My Coinbase Account Is Hacked? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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