Does Comcast Have the Best Customer Satisfaction for Cable Service?

Comcast might not have one of the best customer service representations but has played a huge role in internet cable connections around many homes. Despite complaints about the customer service desk, the company has recently shown an increased customer satisfaction rate. Besides, some of the company's deals in the market are worth looking at and getting advice about because they will save you a lot of money. Also, due to the recent increase in customer satisfaction, the increment will act as a positive advantage towards reaching the customer satisfaction rates of 65 percent.

Comcast is a billion-dollar media and technology company with two major divisions: Comcast Cable and NBCUniversal. Comcast Cable, which operates under the XFINITY name, is one of the major suppliers of high-speed internet and phone services to customers. The company also provides automation and security services to some of its residential clients. Comcast is also popular due to its wireless phone service, which is under the Xfinity Mobile brand. The company operates in at least 39 states and has more than 29 million client relationships.

What is the Customer Satisfaction Rate for Comcast?

Most US telecommunication companies have experienced a rise in their customer satisfaction rates, and Comcast has had the highest jump of all time. An American Customer Satisfaction Index released annual results based on the services and deals offered by different cable internet companies. The survey named Comcast, which is run under the Xfinity brand, as one of the most improved companies in terms of customer satisfaction.

Recently, the customer satisfaction of pay television rose to 3.2%, although the industry continues to have the lowest ranking compared to all the 46 industries based on the ACSI reports. Comcast registered an 11% increase in its level of customer satisfaction. However, this improvement still leaves Comcast in the middle tier compared to competitors on the top tier who scored 63 and above.

Comcast also ranked higher among its broadband services competitors, with an improved score of 8%. This score was assigned because of customers who gave Comcast a higher rating, as the overall ISP customer satisfaction score increased by 4.8%.

What Are Some of the Comcast Cable Customer Complaints?

Most of the clients complained of poor customer service. One client complained that he had installed the service for only three months and had to change his modem three times and schedule an appointment with a technician twice. As such, the customer was asking for compensation for poor services offered by the company.

Therefore, because of these claims, using the rating criteria of why customers initially chose to buy their internet from Comcast, likeliness to recommend Comcast Cable to other customers, and whether or not they would renew an already existing plan with Comcast, this was the general response:

1. Ratings According to Why Customers Initially Chose to Buy Their Internet from Comcast

  • Company reputation - 30%
  • The best price ranges from Comcast - 11%
  • Because they were recommended by family member or friend - 22%
  • Because of other plans with CenturyLink - 15%
  • Because they saw a TV commercial - 3%
  • Inherited from my parents - 6%
  • Through online advertisement - 9%
  • The company website and mobile apps are easy to use and helpful - 4%

2. Ratings on the Likeliness to Recommend Comcast Cable to Others

  • I would recommend this company - 48%
  • I would probably recommend this company - 26%
  • Neutral reaction - 20%
  • I would not recommend this company - 3%
  • I would probably not recommend this company - 3%

3. Ratings on the Likeliness to renew Plan with Comcast Cable

  • Yes: 55%
  • No: 45%

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Why Did GetHuman Write "Does Comcast Have the Best Customer Satisfaction for Cable Service?"?

After thousands of Comcast customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together Does Comcast Have the Best Customer Satisfaction for Cable Service? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Comcast if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Comcast Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Comcast in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our Does Comcast Have the Best Customer Satisfaction for Cable Service? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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Asked a year ago
Updated a year ago
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Does Comcast have the best customer satisfaction for cable service?
What Are Some of the Comcast Cable Customer Complaints?
What is the Customer Satisfaction Rate for Comcast?

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