How Can I Change or Cancel a Payment Arrangement I Made with Comcast?

If you need to make a change or cancel a payment arrangement on your Comcast account, you can do so in a few easy steps.

Comcast is an American telecommunications company. Founded in 1963, the company has grown to become the second-largest cable television and broadcasting company in the world by revenue. Comcast offers its customers digital cable TV, high-speed internet, and home phone services under the brand name Xfinity. If you're a current Comcast customer, keep reading for the detailed instructions on how to change your payment arrangements.


Cancel Comcast Payment Arrangement Online

  1. Go to https://my.xfinity.com/?cid=cust
  2. In the top right corner of the screen, select ‘Sign In.'
  3. Sign in to your account with your username, email address, or mobile number and password.
  4. Click on ‘My Account' and ‘Billing.'
  5. Select ‘Bill Summary' and then ‘Scheduled Payments.'
  6. Select the pencil icon next to the payment scheduled date and click on ‘Cancel Payment.'
  7. Follow the prompted instructions to cancel your scheduled payment. You'll receive an email confirming the changes. Note that it may take several business days for this change to be reflected in your account.


Set Up Comcast Payment Arrangement Online

  1. Go to https://my.xfinity.com/?cid=cust
  2. In the top right corner of the screen, select ‘Sign In.'
  3. Sign in to your account with your username, email address, or mobile number and password.
  4. Click on ‘My Account' and ‘Set up Auto Pay' under the Pay Early button.
  5. Select your method of payment and fill in your billing information. Accept the terms of service and click ‘Continue.'
  6. Review the information you provided and select ‘Confirm.' Note that it may take up to 45 days for the autopay to be set up in your account so keep an eye out on your bills.
  7. You'll receive an email confirming that you've signed up for autopay.



Contact Comcast Customer Support Via Phone

If you're having difficulties changing your payment arrangement online, you can call into the Comcast customer support team. Explain the changes you'd like to make to your payment arrangements and have the customer service representative walk you through the process. If you're deleting an autopayment or setting it up, you should receive an email confirming the changes to your account.


Contact Comcast Customer Support Via Live Chat

If you prefer not to speak to someone over the phone, you could also get help using Comcast's Live Chat function. Explain what you're trying to achieve and have the customer service agent walk you through troubleshooting or make the changes themselves to your account.


Why Did GetHuman Write "How Can I Change or Cancel a Payment Arrangement I Made with Comcast?"?

After thousands of Comcast customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Can I Change or Cancel a Payment Arrangement I Made with Comcast? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Comcast if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Comcast Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Comcast in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Can I Change or Cancel a Payment Arrangement I Made with Comcast? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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