How Do I Cancel My Comcast Service?

If you have a Comcast account and wish to cancel your subscription, it's easy enough to do. These helpful tips can assist you.

Jan 29, 2020

Comcast is an American telecommunications service provider offering cable, high-speed Internet, and home phone services. It was founded in 1963 and has become the second-largest multiservice channel video service provider in the US. As of recent polling, Comcast has more than 20 million subscribers.

If you have a Comcast account and wish to cancel your subscription, it's easy enough to do. Whether you want to save money, you have moved on to a new provider, or you are moving, you can cancel your Comcast account at any time. Follow our step-by-step instructions for canceling your account. If you are canceling an Xfinity account (a subsidiary of Comcast) you can still follow these steps.

Contact Comcast Via Phone

  1. Call the Comcast Customer Service Team at this number. Note that the Comcast team is available by phone from Mondays to Saturdays between 7:00 am and 9:00 pm. The customer service team is not available on Sundays. The average wait time is 34 minutes.

  2. Make sure you have an excuse prepared as to why you want to cancel your subscription. A good excuse can be moving (even if you aren't) and the new building provides free services (the services that you currently use Comcast for).

  3. The customer service representative will try to talk you out of canceling. You will be offered promotions and discounts. Continue to be friendly, as you do need them to cancel your account, but be firm in saying no.

  4. You will have to return all of your Comcast equipment via mail in order to not incur fees and to solidify the cancelation. The customer service representative should provide you with instructions on how to return the equipment.

  5. Ask for an email confirming that you have requested your account to be canceled.

  6. When you believe enough time has passed, and that Comcast should have their equipment back, call them to ensure they have received it. If they have, ask them to provide you with a confirmation email if you have not already received one.

  7. If Comcast has not yet received their items, as for an extended period of time, so you don't incur fees.

Contact Comcast Via Live Chat

  1. You can also cancel your account via Comcast's Live Chat. The Live Chat is available Monday to Fridays from 7:00 am to 8:00 pm, and Saturdays 8:00 am to 5:00 pm EST. The average wait time is five minutes.

  2. You will be asked to provide information to identify yourself as the owner of the account.

  3. Follow the same steps as outlined above, including having an excuse ready, being firm and politely declining discounts, and asking for email confirmations.

If you have an Xfinity account, you're able to cancel your account in person at an Xfinity retail location, or you can mail in a cancellation form. If you mail in a cancellation form, a customer service representative will still need to call you to confirm the cancelation. As a result, the mailing option takes longer and doesn't let you avoid talking to a customer service representative.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

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How Do I Cancel My Comcast Service?

Why Did GetHuman Write "How Do I Cancel My Comcast Service?"?

After thousands of Comcast customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Cancel My Comcast Service? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Comcast if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Comcast Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Comcast in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Cancel My Comcast Service? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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