Are you having a difficult time trying to cancel your Comcast service? Well, worry no more because I will give you ways you can use to cancel your service. First, you should know that Comcast will not easily allow you to cancel service with them. There are many times Comcast has denied cancellation to its customers, but you will worry less if you follow the tips I give.
So how can you cancel your Comcast service? The only way is to contact Comcast customer service and let them know you want to cancel their service. You can also move to a place where there is no Comcast service.
Comcast will not let you go that easily when you call them saying you need to cancel your service. They will fight with every bone in their body to keep you as their client. The following steps will help you to cancel easily.
Before making a call to Comcast, be ready with your account details that is the account number and pin. You also need to have a story set to tell them. The story should be believable and straightforward. You do not have the truth since they have no way to assess the fact.
Contact Customer Service
You can call customer service. If you are an impatient person, you can email the cancellation and wait for them to call you back in response to the email. Keep in mind that you will have to record the call in case the cancellation is not successful to show it to a representative.
Speak to Retention
When you make a call to Comcast, navigate through the menu until you speak to a representative in the retention or loyalty department. The menus are usually long so ask to speak to a representative in retention.
Once you can talk to a representative, tell them, you want to cancel. They will ask why and you will have to give the reason you had prepared earlier. Give a reason that is not negotiable. , I would tell them I am moving to a different country which I am sure does not offer Comcast service.
Comcast will try every method to keep you around. They will even offer discounts and free upgrades or extend your free trial. Be firm in your decision but also be polite. The way you treat them is the same way they will respond to you.
They will convince you to take a contract which offers better deals or even try to get you to call another day. Don't fall in their trap. Insist that you want to cancel until they cancel your Comcast service.
Return Comcast Equipment
Comcast is very strict with their equipment. Make sure the equipment is returned and in the right condition. If you don't answer a modem, remote or digital adapter the way they want it, you more. So, after they cancel your service, ask them the equipment you are to return before ending their call.
You can take the equipment personally to a Comcast store or drop it at a UPS store. Alternatively, you can ask for a pre-paid box where you mail the items to them. Keep records of everything by taking a photo of the returned equipment as proof
Make a call to Comcast to confirm if the equipment arrived and if there is any missing equipment. Most importantly, ask the status of your account and if there is any outstanding balance to ensure the service got cancelled.