After receiving your Comcast remote and cable box, you're responsible for programming and connecting both devices. Fortunately, the process is simple. Find out how to perform the setup to pair your equipment below.
Your remote can connect to only one cable box at a time. Therefore, if you wish to have a duel pairing, you must repeat the steps for each device:
You can also pair your remote to your television, which communicates with your cable box. The procedure allows you to turn off your television, select inputs and adjust the volume. Also, manufacturer codes correspond with the remote to determine a device connection. However, the user manual often includes codes for specific remote models.
In some cases, a customer may experience issues finding their manufacturer code. Use the troubleshooting steps to find your serial number:
If you want to speak to a customer service representative, you can use Comcast's toll-free phone number to request assistance. However, the average wait is 29 minutes and can increase depending on business hours and when you call. Alternatively, you can send an inquiry via live chat to communicate with an assistant in real-time.
After thousands of Comcast customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Connect My Comcast Remote to My Cable Box? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Comcast if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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