How Do I Connect My Comcast Remote to a New Box?

It's easy to pair your Comcast remote with a new TV Box or Flex streaming device. This allows you to control the streaming device or TV Box up to 50ft away, which helps if it is in another room or in an entertainment center. Keep in mind that you can only control the devices that are paired with your remote.

If you would like to know how to connect your Comcast (Xfinity) remote to a new box, this article can help. There is a lot of information below about connecting new remotes and more.

How to Pair Your Comcast Remote with a New TV Box or Streaming Device

You can pair your Comcast remote with your Flex streaming devices and Xfinity X1 Boxes to control a streaming device or TV Box even when it is not in sight. This means that your Flex streaming device or Xfinity X1 Box can be in another room or in an entertainment center that is up to 50ft away. You can find the model number of your Comcast remote inside the remote's battery compartment or on the back panel.

Note: Comcast remotes can be paired with one streaming device or TV Box at a time. For example, once you have paired your remote with a streaming device or TV Box, it will not work with another streaming device or TV Box until it is paired with them. Click here to have a customer support agent walk you through the process or try the steps below.

Pairing Your Comcast Remote with a Setup Button

The following instructions only apply to remote models: XR2, XR5, and an XR11 Voice Remote.

  1. Start by ensuring there are batteries in your remote.
  2. Turn your streaming device or TV Box, and your TV, on.
  3. Set your TV input to the same one connected to your streaming device or TV Box.
  4. Press and hold the "Setup" button on the remote until the LED, located on the top, switches from red to green.
  5. Press the "Xfinity" button on your remote. The LED should start flashing green. Note: You may need to continue pressing the "Xfinity" button several times when pairing an XR5 with an XR2 remote to a DTA.
  6. Enter the three-digit pairing code on the screen.

After the pairing code is entered correctly, your remote will be successfully paired with the streaming device or Xfinity X1 Box.

Note: If there are no pairing instructions on-screen after you press the "Xfinity" button, try pressing the button again.

If there is another TV Box in range, you may have to press the button multiple times.

Pairing Your Xfinity Voice Remote Without a Setup Button

The following instructions apply to the X1 or Flex (XR15) Voice Remote:

  1. Start by ensuring there are batteries in your remote.
  2. Turn your streaming device or TV Box, and your TV on.
  3. Set your TV input to the same one connected to your streaming device or TV Box.
  4. Press and hold the "Setup" button on the remote until the LED, located on the top, switches from red to green.
  5. Enter the three-digit pairing code on the screen and follow the instructions.

After the pairing code is entered correctly, your remote will be successfully paired with the streaming device or Xfinity X1 Box.

Once the Voice Remote is successfully paired, follow the instructions on-screen to set up the input control, volume, and power for your Tv.

If you need further instructions, you can contact Comcast here

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After thousands of Comcast customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Connect My Comcast Remote to a New Box? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Comcast if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

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