Comcast Corporation is also an American telecommunications company based in Philadelphia, Pennsylvania. The company is the second-largest among the broadcasting and cable TV companies in the world in terms of revenue.
In the US, Comcast is taking the lead as the largest pay-TV company, largest internet service provider for homes and third-largest residential telephone service provider. The company serves both commercial and residential customers in more than 40 states. In addition, the company owns NBC Universal not to mention being the producer of numerous TV programs and feature films among other services.
As a cable provider, Comcast uses the subscription business model to bring you its services. In return, you are required to pay subscription fees. Sometimes these service providers make mistakes when it comes to charges on their customers' bills. So, how do I dispute charges on my Comcast bill?
Easy Ways to Dispute Your Comcast Bills
You may discover some discrepancies in your monthly bills and wonder where all these problems are coming from. Such incidents become not-so-easy to solve on your own especially if you have no idea where to start.
Incorrect billing is a common occurrence and you must always be on the lookout to avoid paying more than the agreed subscription fee. So, what should you do when you realize that there are mistakes on your charges?
The first step is to contact the customer service department at Comcast to explain your problem. While many customers choose to go overboard, you should maintain your politeness while speaking with the representatives to have your problem solved accordingly. Most likely it is not their fault, hence no reason to scold them.
Important Steps to Disputing Your Comcast Bills
Step 1: Ensure that you have correct documentation ready
When you decide to call Comcast customer service department, you need to arm yourself with enough information about your claim. That information would include your current and previous bills, your account number, details of your subscription and nature of your disputes.
Most importantly, get the agent's name and record it down for future reference. Also, write down every important point during your interaction with customer service agents.
Step 2: Communicate with the relevant department at Comcast company
The customer service agent you had previously communicated with may have been nice to you but not the right person to solve your problem. This means you should go the extra mile and have your problem solved by the cancellation department under the Comcast service provider. This will definitely indicate the seriousness of your dispute.
At the cancellation department, you will come across good deals that are put in place to entice you into not canceling your subscription. Since your aim is not to terminate your subscription, you can discuss how to solve your dispute with the staff at this department.
At least your grievances will be heard and taken care of in order to retain you as one of their customers. If everything fails, then you will have other parties involved as a means of finding another alternative to your dispute.
Step 3:Find another alternative only if it is necessary
One of the most common alternatives that you can turn to is the Federal Communication Commission (FCC). This commission is committed to ensuring that every cable company adheres to the rules and regulations governing its services to the subscribers. Therefore, the FCC will take up the responsibility of disputing any charges that Comcast may have imposed on your account unfairly.