How Do I Downgrade My Comcast Package?
Comcast Package can sometimes fail to give you what you desire. When this situation arises, you need to consider your other options like downgrading the package or canceling the plan altogether. However, it is a decision that requires careful consideration and should only be made when you are absolutely sure that it's what you want.
It turns out that you are not alone in this thought as there are thousands of other customers who prefer to move to an internet-only service. Therefore, cutting their cable cords is to make that possible.
How Do I Downgrade My Comcast Package?
Follow the following steps to downgrade your Comcast Package.
Contact Comcast Customer Support
Tell the customer support agent about your desire to downgrade your plan. Initiate the online chat. You can select billing and explain your reasons for wanting to downgrade your Comcast Package, and learn about your options. You can call customer support directly to make plain your desires. The easiest way to connect with the agents is by telling them that you want to cancel your existing service.
The request is automatically transferred to the customer retention team. Working with the retention team is great if you want to downgrade your Comcast Package as they have access to the best deals. Besides, dealing with the retention team assures you that your call is not routed overseas but somewhere in the US.
Ask to Downgrade Your Comcast Package
Irrespective of whether or not you talk to the customer support directly or via chat, make your decision plain and be direct. Ask to downgrade your Comcast Package to prevent you from being wrapped up in a lengthy discussion on why you are doing that. Instead, state your goal of opting for internet-only service package.
Agree to the New Service Agreement
Moving to a new plan means you have to select a Comcast Package that meets your needs. Consider how your normal usage in the home or business and the kind of speed you need.
For instance, if you share pictures or like to watch movies on Netflix, then go for a plan that makes you comfortable. Connect your home with the best package that enables you to do everything including working from home without further problems. You can get an independent review of the service plan available in the area to help you make the right decision.
Decide Whether or Not to Buy or Rent Modem
Its preferable if you buy a modem because it's cheaper and gives you full control of the equipment. For instance, you never have to deal with knucklehead Comcast Package installers in the house. You can do the setup and troubleshooting with the help of a Comcast IT staff.
Return All Equipment
When discussing with Comcast customer support, ensure you seek clarification on the equipment they have in your file. Confirm the equipment pieces on file and their serial numbers. Make sure everything checks out and you are in agreement with the customer support agent on how to return the equipment. Usually, customers return equipment through the local Comcast office or via mail.
Mailing the equipment means keeping track of the information. Its best to take a picture to help you track the equipment information. Alternatively, you can take the equipment to Comcast local store.
Maintain Your Position
Remember, each call is a sales call and the customer support agents will try to persuade you with better deals and offers to ensure you continue with your current plan. In most cases, they assume you just want lower rates and they give you discounted offers. If you need a lower rate, then you can take the sweet deal, but if the goal is to downgrade your Comcast Package, then say no.
After thousands of Comcast customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Downgrade My Comcast Package? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Comcast if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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