How Do I Order a New Modem from Comcast?

This article outlines the reasons why a modem should be replaced and the timeline a consumer should look at when upgrading to a new modem. The article lists how to replace rented and user owned equipment, and the estimated time frame of receiving new equipment if the consumer is having it mailed to their home. The article also touches on how to check compatibility for modems that are purchased by the consumer in lieu of renting from Comcast.

When dealing with your internet service, it is always a good idea to upgrade your modem regularly to avoid lags and down time when surfing the web or streaming. Also, modems can wear out or break, requiring you to replace the old one. If you are a Comcast customer needing an upgrade, you may be asking, "How do I order a new modem from Comcast?" You can contact Comcast customer service here and keep reading for the step to order a new modem for your internet service.

Rented Equipment

If you are renting your modem from Comcast and want to upgrade to a newer one or replace a broken one, follow these steps below:

  • Log into the Comcast website and follow the on-screen links to order a new modem. Here you can request the equipment to be mailed to you, and you will receive your equipment within three to five business days if you choose that option.
  • Contact customer support here to schedule a professional installation of a new modem. This may generate a service fee.
  • Return you old equipment. You can do this via mail, drop off at a Comcast or Xfinity store, or when the professional installation occurs the technician will remove the old equipment at that time.

Using Your Own Equipment

If you have your own modem and want to upgrade it to a newer model, you simply need to go to your electronics store of choice and purchase your new equipment. Make sure the modem you purchase is compatible with Comcast's system to avoid any issues with receiving signal. To check compatibility, you can log into the company website, or call customer service here.

Benefits of Upgrading to New Modem

There are several benefits to upgrading your modem. Some of those benefits include:

  • Being up to date on the latest technology, providing you with optimal performance.
  • Experience the fastest Wi-Fi for your home since older equipment tends to cause lags and signal issues.
  • Get the latest security updates on the newer equipment that may not have installed properly on older, outdated modems.

Most modems are good for two to five years. If you notice that your internet is going down more often, or the signal strength is weakening, it may be time to upgrade your modem to a newer model. By contacting Comcast customer service here, you can get a new modem mailed to your home or professionally installed giving you the speed and reliability you are paying for.

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Why Did GetHuman Write "How Do I Order a New Modem from Comcast?"?

After thousands of Comcast customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Order a New Modem from Comcast? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Comcast if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Comcast Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Comcast in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Order a New Modem from Comcast? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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